Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Jamiah Davis

Customer Service Specialist
North Little Rock,AR

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Conscientious Assistant Manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
  • Personable Member Service Representative offering 3.5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

1
1
year of post-secondary education
15
15
years of professional experience

Work History

Customer Service Representative

Delta Dental Of Arkansas
Sherwood , AR
12.2019 - Current
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.

Assistant Manager

Taco Bell
North Little Rock, AR
06.2011 - Current
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Approved regular payroll submissions for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Inventory Management Supervisor

WIS International Inventory Service
Sherwood, AR
02.2015 - 05.2018
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

Education

High School Diploma -

Little Rock Central High Schoole
Little Rock, AR
08.2009 - 05.2010

Skills

Creative problem solving

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Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 20+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Microsoft

Excel

Timeline

Customer Service Representative

Delta Dental Of Arkansas
12.2019 - Current

Inventory Management Supervisor

WIS International Inventory Service
02.2015 - 05.2018

Assistant Manager

Taco Bell
06.2011 - Current

High School Diploma -

Little Rock Central High Schoole
08.2009 - 05.2010

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Jamiah DavisCustomer Service Specialist