Rosetta Cunningham

Training new hires

Continue training current representatives

Taking supervisor calls from customer

Help with hiring new representatives

Give daily feedback on interactions with customers and products

Quality assurance

Reporting to management of any updates with customers or representative

Sales

Managing and training new sales associates

Payroll

Sales

Interviewing and hiring new sales associates

Planning for special events

Opening and closing the store

Depositing daily funds and calculating daily sales

• Educated customers on products to maximize benefits.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Counted and documented opening and closing cash amounts daily.
• Organized sales area and work station to showcase products and boost sales.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.
• Maintained transaction security by verifying payment cards against identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Resolved service-related problems and documented actions in system.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Increased sales by offering advice on purchases and promoting additional products.

Taking care of the daily needs of the elderly and disabled

Restoration therapy

• Skilled at working independently and collaboratively in a team environment.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.