Jaira Alston
Newport News,VA
Overview
9
9
years of professional experience
Work History
Member Services contractor
Aston Carter
11.2023 - Current
- Work with Members to update account information and account changes
- In addition, helping educate customers about self-service options such as online banking
- Answering phones
- Tending to daily Task list
- Practicing and promoting the mission
- Cash Handling Print debit cards
Title Clerk
Triad Financial Services
07.2022 - 06.2023
- Prepare Manufactured Home title applications with accuracy ensuring all paperwork and fees pertaining to titling is accurate and current
- Follow guidelines for each state regarding title preparation and submit work by the required timeframe for each state
- Apply for Duplicates Titles and Fast Titles, check in title packages and MSOs received
- Request checks from accounting for title work, any voids and/or refunds, as needed
- Verifies title fees and (sales/use) tax rates by calling the appropriate state or county agency
- Follow-up on submitted title work and any rejections received
- Create UPS shipping labels
- Request copies of titles from lienholders, unable to service for to complete files.
Front Desk Receptionist
Centura College Allied Health & Trades
04.2021 - 06.2022
- Communicates with people via phone call, email to schedule appointments with reps, update changes, and to start enrollment process
- Scan documents, take payments, provide information to students and visitors about the campus.
Customer Service Representative
Virginia Department of Motor Vehicles
03.2019 - 04.2021
- Implements problem solving skills to assist the public regarding licensing and vehicle related matters
- Verifies customer identities and inspects documentation for authenticity, signatures, and completeness of information
- Collects appropriate fees and Inputs sensitive customer and transaction information accurately within the database system
- Provides appropriate departmental forms and informational material to customers, while using communication skills to assist customers with comprehension.
Medical Receptionist
WARDELL ORTHOPAEDICS
06.2017 - 09.2018
- Used problem solving and communications skills (oral and written) to address client eligibility, billing, appointments and any needed documentation
- Completed independent research and provided resolutions to inquiries within my scope's requirements
- Educated patients on the medical providers billing requirements and submitting medical claims for adjudication, correction, payment, or review
- Collected data for patient records and computer analysis.
Alorica Customer Service Coach
Alorica Calling Center
10.2014 - 07.2017
- Maintained diplomacy and tact while utilizing communication and problem-solving skills to assist other agents with following up, addressing, assisting and de-escalating consumers regarding inquiries
- Accurately completed documentation and updated records in accordance with the company's guidelines
- Provided feedback, recommendations and reports to management and staff concerning problems or areas of improvement within the company.
Education
Phlebotomy Certification -
Tidewater Medical Training
High School Diploma -
Heritage High School
Timeline
Member Services contractor
Aston Carter
11.2023 - Current
Title Clerk
Triad Financial Services
07.2022 - 06.2023
Front Desk Receptionist
Centura College Allied Health & Trades
04.2021 - 06.2022
Customer Service Representative
Virginia Department of Motor Vehicles
03.2019 - 04.2021
Medical Receptionist
WARDELL ORTHOPAEDICS
06.2017 - 09.2018
Alorica Customer Service Coach
Alorica Calling Center
10.2014 - 07.2017
Phlebotomy Certification -
Tidewater Medical Training
High School Diploma -
Heritage High School