Danielle Forslund
Cloverdale
Summary
Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer several years of experience to challenging new role with room for advancement.
Overview
10
10
years of professional experience
Work History
Customer Care/Account Management/Order Entry
Abbott
Santa Rosa
09.2016 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Supported sales team members to drive growth and development.
Order Entry
Workrite Ergonomics
Petaluma
01.2016 - 06.2016
- Communicated with vendors to ensure timely delivery of products.
- Responded to emails and phone calls from customers regarding order inquiries.
- Assisted with the processing of large orders for corporate clients.
- Received and entered orders into computer system accurately.
- Maintained accurate records of order status changes in database.
- Followed up with customers after an order was shipped to confirm satisfaction.
- Verified customer information, such as shipping address and payment method.
- Performed data entry tasks related to product shipments and tracking numbers.
- Coordinated with warehouse staff to ensure timely delivery of products.
Customer Service Representative/Supervisor
American Financial Benefits Center
Rohnert Park
05.2014 - 08.2015
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Piner High School
Santa Rosa, CA06-2005
Skills
- Accurate documentation preparation
- Time management proficiency
- Recordkeeping Accuracy
- Attention to Detail
- Task Prioritization
- Customer Support
- Relationship Building
- Analytical Thinking
- Reliability
- Time Management
- Effective Communication
- Professionalism
- Organizational Skills
- Active Listening
- Multitasking
- Problem-Solving
- Teamwork and Collaboration
- Analytical Skills
- Adaptability and Flexibility
- Documentation skills
- Team building
- Reporting abilities
- Interpersonal Skills
- Decision-Making
- Data Entry
- Time management abilities
- Team Collaboration
- Written Communication
- Customer Assistance
- Problem-solving abilities
- Account Management
- Excellent Communication
Timeline
Customer Care/Account Management/Order Entry
Abbott
09.2016 - Current
Order Entry
Workrite Ergonomics
01.2016 - 06.2016
Customer Service Representative/Supervisor
American Financial Benefits Center
05.2014 - 08.2015
High School Diploma -
Piner High School