Liah Esparza
Plainville,MA
Summary
Detail-oriented Clerk with over 6+ years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Overview
9
9
years of professional experience
Work History
Subpoena Clerk
CopyInc
06.2023 - Current
- Handled a number customer requests and maintained accurate notes for each request
- Prepare projects for printing and documents for scanning
- Schedule printing jobs and identify equipment to be used based on size and complexity
- Timely filing of court documents, hand-deliveries and/or faxes
- Drafting correspondence and legal documents for review and approval by attorney.
- Improved internal training materials on subpoena procedures, enhancing staff knowledge and understanding of critical processes.
Mail Clerk
CVS
07.2023 - 07.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
Mailroom Assistant
Pitzer College
08.2022 - 12.2022
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination
- Operated mail processing equipment and manually sorted mail
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Used portable electronic scanner to track parcels and record tracking progress
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins
- Communicated with customers, employees and vendors to answer questions and address complaints
- Placed mail into appropriate PO box.
Printing Assistant
Pitzer College
08.2022 - 12.2022
- Examined and produced specific job orders
- Met production schedules and throughput yield targets
- Performed and delivered printing projects on time 100% of the time
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts
- Reviewed orders and collected payments from clients.
COVID-19 Screener
Pomona College
08.2021 - 05.2022
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines
- Explained reason for testing and process involved to each client
- Reminded individuals to follow proper social distancing and comply with mask mandates
- Oversaw client flow through COVID-19 collection station
- Sanitized work area and sterilized equipment and instruments to comply with protocols
- Offered protective masks and face shields to guests
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Administrative Assistant
Liah Esparza
01.2020 - 02.2020
- Managed incoming emails and phone calls regarding cancellations or providing general information regarding the Athenaeum
- Arranged travel and hotel accommodations for speakers
- Processed invoices and payments
- Greet visitors.
Admin Assistant
Harvey Mudd College
09.2018 - 12.2018
- Assisted with entering student information into proper files
- Cleaning up and organizing existing records
- Answering phones and directing calls to the appropriate counselor
- Answering emails involving questions or sending in materials
- Assisting other departments when it was requested with such things as mailing or file organization.
File Clerk/Office Assistant
Power Taxes and Book-Keeping
12.2015 - 05.2018
- Greeted customers as they entered the office and directed them to the proper individual or department
- Provided exceptional customer service over the phone, in person and via email
- Read source documents such as canceled checks, sales reports or bills
- Entered data in specific data fields or onto tapes or disks for subsequent entry
- Complied, sorted and verified that accuracy of data before it is entered
- Compared data with source documents or re-entered data in verification format to detect errors
- Stored and filled completed documents in appropriate locations
- Located and corrected any data entry errors and reported them to supervisors
- Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media
- Submitted reports to management as needed
- Assisted management with any special tasks or projects as needed.
Education
Skills
- Customer service
- Data Entry
- Clerical
- Filing
- Organizational Skills
- Active Listening Skills
- Microsoft Office
- Team Player
- Critical Thinker
- Ability to Multi-Task
- Mail Delivery
- Team Collaboration
- Data Management
- Legal Research
- Filing systems
- Deadline Management
- Order Picking
- Troubleshooting skills
- Warehouse Operations
- Resolving discrepancies
Timeline
Mail Clerk
CVS
07.2023 - 07.2024
Subpoena Clerk
CopyInc
06.2023 - Current
Mailroom Assistant
Pitzer College
08.2022 - 12.2022
Printing Assistant
Pitzer College
08.2022 - 12.2022
COVID-19 Screener
Pomona College
08.2021 - 05.2022
Administrative Assistant
Liah Esparza
01.2020 - 02.2020
Admin Assistant
Harvey Mudd College
09.2018 - 12.2018
File Clerk/Office Assistant
Power Taxes and Book-Keeping
12.2015 - 05.2018
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