Your Name
Brooklyn
Summary
Talented Manager with expert team leadership, planning and organizational skills built through successful career experience. Collaborative leader who builds empowering work culture and equips team members to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Project Operations Manager
Abe Jerome Inc,
Brooklyn, NY
01.2020 - Current
- Meticulous coordination of timelines and collaborations
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Lead weekly meetings convening staff, clients, and contractors, fostering cohesion and progress to uphold project deadlines
- Maintain calm and professional demeanor when addressing issues with unhappy customers or contractors
- Cultivate positive rapport amongst employees to boost company morale and promote employee retention.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach
Office Manager
Live120
Brooklyn, NY
01.2018 - 12.2019
- Explaining policy intricacies and define client needs, tailoring individual products that foster loyalty and growth
- Overseeing a dedicated team, bolstering performance, and building a culture of excellence
- Maintaining meticulous computer records and physical filings to ensure regulatory compliance and operational efficiency
- Building meaningful connections, rapport, and fostering networks that propel mutual growth is at the heart of my approach
- Launched quality assurance practices
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Insurance Broker
New York Life Insurance Co
Brooklyn, NY
03.2015 - 12.2018
- Cross-sold insurance products to existing clients to reach sales targets.
- Finalized sales and collected necessary deposits.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Education
Bachelor of Science - Business Management
Brooklyn College
05.2019
Skills
- Microsoft Word
- Outlook
- Basic Excel
- QuickBooks
- SalesForce
- Customer Relationship Management (CRM)
- Contract Management
- Salesforce Management
References
Available upon request
Languages
Hebrew
Native or Bilingual
English
Native or Bilingual
Timeline
Project Operations Manager
Abe Jerome Inc,
01.2020 - Current
Office Manager
Live120
01.2018 - 12.2019
Insurance Broker
New York Life Insurance Co
03.2015 - 12.2018
Bachelor of Science - Business Management
Brooklyn College