Marika Sheppard

Supported clients in developing goals and social skills, improving individual wellness and productivity.

• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
• Supported clients through development of new life skills, obtaining resources and transitioning back into the community
• Coordinated with different service providers to meet clients' individual needs.
• Provided emotional support to clients residents assisted in developing long-term recovery plans and goals.
• Managed caseload of 70+ clients, advocating for them on a interdisciplinary team
• 
  

• Complete initial psychosocial assessment of client
• Evaluates the mental needs of clients based on review of client information
• Evaluates the effectiveness of counseling programs and clients' progress in resolving identified problems and moving towards defined and measurable objectives and goals
• Maintains confidentiality of records relating to clients' treatment
• Develops and implements treatment plans
• Refers patients, clients, or family members to community resources or to specialists, as necessary; Provides case consultation and in-service training, as needed
• Reviews results of assessments to evaluate client needs
• Plans and administers therapeutic treatment such as behavior modification and stress management therapy to assist patient in controlling disorders and other problems
• Directs case management assigned to patient
• Delegates and oversees work assignments of MHP, as assigned
• As assigned, must conduct face to face contact with each assigned MHPP for the purpose of clinical supervision at least every 14 days and 12 contacts every 90 days
• Additional face-to-face contacts as necessary in response to a client's unscheduled care needs, response or lack of response to treatment, or change of condition
• These individualized written certifications must be filed in the Personnel File on a weekly basis
• Reviews clinical need with the client and if applicable, family members (i.e
• Monitoring of symptoms, advocacy services, linkage to services)

• Acted as advocate for patients and family
• Connected patient and family to community resources as needed
• Educated patient on importance of post facility discharge follow up appointment with physicians
• Acted as liaison between patient, family, and treatment team
• Provided clinical updates to patient's medical insurance company
• Lead weekly interdisciplinary team meetings.
• Followed patient through in-house stay and coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Completed psychosocial evaluations and needs assessments.
• Collaborated with healthcare providers to drive continuity of care.
• Developed partnerships with community organizations to expand services and referrals.

• Assisted patient, significant others, physician and health care team staff to understand significant personal, emotional, environmental and social factors related to the patient's health status on an as needed basis
• Contributed as a health care team member to the development of a comprehensive, integrated Plan of Care for patients on a daily basis
• Instructs health care team members on community resources available to assist patients on an as needed basis
• Collaborated with hospitals and community agencies to promote continuity of care on as needed basis
• Assessed social and emotional factors related to patients' illness to determine ability to cope with daily living problems on as needed basis
• Assisted patient and significant others to understand, accept and follow medical recommendations on as needed basis
• Assisted patient and significant others in utilizing community resources as needed
• Identified gaps in community resources and stimulates resource development and/or improvement as needs arise
• Visited patient according to Plan of Care, completes a clinical note for each visit, and submits clinical notes to the agency on a daily basis
• Updated multidisciplinary team daily to ensure continuity of care.

Provided confidential administrative support to Site Leader

• Scheduled meetings, appointments and conferences with internal Unilever employees and outside customers and vendors
• Lead all community resource initiatives for site
• Prepared and provide trainings for new hires
• Built successful relationships with vendors
• Coordinated daily and special events planning for facility
• Oversaw and participated in the coordination, supervision, and completion of special projects, events and teams for 400+ employees
• Assist human resources with daily functions and act as payroll lead for site.

• Established therapeutic relationships with clients and provide mental health services
• Utilized evidence-based practices to provide individual and group therapy services to clients
• Provided crisis interventions to clients as needed
• Made referrals, as appropriate, as indicated by individual case needs
• Completed administrative tasks such as client documentation, progress notes, treatment plan
• Conducted intake assessments
• Attended regular treatment team staff meetings and provides pertinent input regarding client concerns, progress.
• Developed and implemented individualized treatment plans for clients.

• Prepared treatment plans based on assessment findings and incorporated feedback from senior staff to optimize approaches.
• Wrote notes, completed documentation for referrals and maintained case files.
• Assessed individuals under supervision of licensed social worker to help guide treatment planning.
• Developed and maintained strong relationships with community resources for successful referrals.
• Planned discharge actions and identified resources within community for continued care.

• Provided information for coordination of treatment, care, services and payment for patients to ensure appropriate continuity from the time of admission through assessment, planning, treatment, and discharge
• Facilitate and coordinate the provision of psychological and social support services to assigned caseload
• Provided regular assessment of the need for continuing treatment and continuing education for MFH patients
• Contacted previous providers regarding status of patient care, treatment, and services
• Made referrals, as appropriate, as indicated by individual case needs
• Assisted in the scheduling of passes, appointments, and other outside transportation issues as needed
• Assisted in developing treatment-planning goals/objectives with patients, families and treatment team members
• Served as a liaison for patients with other social service agencies including Department of Human Services (DHS) and Arkansas Medical Services (Medicaid)
• Assisted patients with appropriate discharge planning
• Provided client/family follow-up care as needed.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

• Documented vitals into EMR on clients seeing psychiatrist
• Performed administrative/clerical functions including carrying out routine office procedures; scheduling and confirming appointments
• Maintained all files, client charts, and records pertinent to the program
• Answered telephone taking routine messages, screened calls for crisis situations, responded to routine and emergency inquiries
• Obtained prior authorizations from insurance companies
• Assisted with Families in Need program
• Scheduled all appointments for medication clinics for 4 locations.

• Contacted potential clients to sell radio advertising spots
• Maintained accounts and solicit new business
• Developed and maintained strong relationships with clients by providing quality service to ensure success and repeat business
• Coordinated all aspects of advertising campaign including copy, ad production, billing, collections, promotions, and events
• Attended sales meetings and provide reporting metrics
• Worked with station's operations manager on new promotion initiatives
• Represented Tall Cotton Media as member of Jonesboro Young Professionals Network
• Networked at Chamber of Commerce events by developing relationships with business owners and decision makers
• Produced Sports Therapy Show

• Verified and enter patient demographic information and obtain pre certifications for surgery procedures
• Offered financial counseling for self-pay patients
• Represented department as a Service First committee member
• Gathered, organized and input information into electronic medical record
• Devised and implemented processes and procedures to streamline operations.