Joshua Sun
Richmond ,VA
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions. Friendly and outgoing with passion for creating memorable experiences and ensuring customer satisfaction. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Xenia Kebab Restaurant
06.2022 - 08.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Front End Cashier
Martins Grocery
05.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
ClickList Associate
Kroger
10.2020 - 03.2021
- Implemented time-saving strategies for efficient order assembly without compromising quality or accuracy.
- Collaborated with team members to maintain clean and organized workspaces for improved efficiency.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Assisted coworkers during peak hours to ensure timely completion of all tasks without sacrificing the quality of service provided.
Education
Anthropology
Virginia Commonwealth University
Richmond, VA06-2026
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
Timeline
Restaurant Server
Xenia Kebab Restaurant
06.2022 - 08.2024
Front End Cashier
Martins Grocery
05.2022 - 12.2022
ClickList Associate
Kroger
10.2020 - 03.2021
Anthropology
Virginia Commonwealth University
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