Summary
Overview
Work History
Education
Skills
Timeline
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Kim Buchignani

Peoria,AZ

Summary

Passionate and positive hard worker dedicated to meeting and exceeding expectations at every interaction with customers. Self-motivated and flexible with extraordinary communication skills and the ability to cultivate relationships. Actively seeking a role where to utilize the skills and experience gained to add immediate value to this company.

Overview

11
11
years of professional experience

Work History

ASM Customer Experience

World Market
04.2023 - Current
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Managed a team of 20+ employees.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Trained new hires on company policies, procedures, and best practices for delivering outstanding customer service.

Assistant Team Leader

Francesca's
01.2022 - 03.2023
  • Managed team workload to reach targets for specific tasks.
  • Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
  • Created staff schedules, approved requested time off and updated reports.

Instructional Assistant

Saugus Union School District
11.2021 - 03.2023
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Applied specialized teaching techniques to reinforce social and communication skills.

Co-Manager

Journeys
10.2019 - 04.2020
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Assistant Manager

Charming Charlie
10.2013 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales through effective merchandising strategies and targeted promotions.

Receptionist

Nail Garden
04.2017 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Associate's Degree - General Education

College of The Canyons
Valencia, CA
05.2014

Skills

  • Team Training
  • Complaint Handling
  • Upselling
  • Customer Service

Timeline

ASM Customer Experience

World Market
04.2023 - Current

Assistant Team Leader

Francesca's
01.2022 - 03.2023

Instructional Assistant

Saugus Union School District
11.2021 - 03.2023

Co-Manager

Journeys
10.2019 - 04.2020

Receptionist

Nail Garden
04.2017 - 04.2018

Assistant Manager

Charming Charlie
10.2013 - 08.2019

Associate's Degree - General Education

College of The Canyons

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Kim Buchignani