Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Travis Hunter

Roswell,GA

Summary

Proven leader and effective communicator, demonstrated at Ferguson Enterprises by spearheading initiatives that significantly reduced damaged goods rates, enhancing inventory quality. Skilled in returns handling and fostering teamwork, my approach boosts efficiency and customer satisfaction. Expertise in problem-solving and utilizing technology to streamline processes ensures operational excellence.

Professional with strong background in customer service and sales, prepared for this role. Known for effective communication, product knowledge, and problem-solving abilities. Strong team collaborator focused on achieving results, adaptable to changing needs. Reliable with skills in inventory management, customer relations, and transaction processing.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Counter Sales Representative

Fox Inc
08.2024 - Current
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Informed customers about important policies and conditions on sales.

Returns Supervisor

Ferguson Enterprises
05.2017 - 08.2024
  • Drove innovation in the returns department by researching and implementing new technologies or tools to improve efficiency and customer satisfaction.
  • Trained team members on company policies and best practices, contributing to a well-informed workforce.
  • Spearheaded initiatives that resulted in reduced rates of damaged goods received from suppliers, enhancing overall inventory quality.
  • Managed difficult customer situations with tact and professionalism, ultimately resolving issues in a manner that maintained positive relationships while upholding company policies.
  • Collaborated with other departments to improve communication and streamline processes, leading to increased efficiency across the organization.
  • Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements.
  • Streamlined return procedures for faster turnaround times and improved customer experience.
  • Championed change management efforts related to new systems or procedures introduced within the department, ensuring smooth transitions while minimizing disruptions to operations. Also use a handheld barcode scanner to track inventory an put items in location.

Machine Operator, Order Puller

American Signature
01.2009 - 04.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects. Also use all types of forklifts, side loader pallet jack order picker etc.

Military Soldier

US Army
05.1999 - 11.2008
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.

Material Handler

Warners
06.1992 - 04.1999
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Education

High School Diploma -

Cairo High School
Cairo, GA
05-1992

Skills

  • Building rapport
  • Merchandising
  • Product demonstration
  • Visual presentation
  • Teamwork and collaboration
  • Teamwork
  • Returns handling
  • Point of sale systems
  • Friendly and helpful
  • Customer service
  • Problem-solving

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • OSHA Certified
  • Forklift Certification
  • CPR/AED Certification
  • National Professional Certification in Customer Service - National Retail Federation (NRF).

Timeline

Counter Sales Representative

Fox Inc
08.2024 - Current

Returns Supervisor

Ferguson Enterprises
05.2017 - 08.2024

Machine Operator, Order Puller

American Signature
01.2009 - 04.2017

Military Soldier

US Army
05.1999 - 11.2008

Material Handler

Warners
06.1992 - 04.1999

High School Diploma -

Cairo High School

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Travis Hunter