Tikayla Rowley
Salt Lake City,UT
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
7
7
years of professional experience
Work History
Team Member
O.C. Tanner
01.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
LifeVantage
01.2018 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Providence Hall High School
05-2017
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Flexible schedule
- Computer skills
- Order preparation
- Lift 50 pounds
- Shipping and Receiving
- Multitasking Abilities
Languages
Chinese (Mandarin)
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsTimeline
Team Member
O.C. Tanner
01.2023 - Current
Customer Service Representative
LifeVantage
01.2018 - 07.2021
Associate of Science -
Salt Lake Community College
High School Diploma -
Providence Hall High School
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