Jessenia Miller
Albany,New York
Summary
Administrative assistant with a strong focus on detail and a track record of managing schedules, preparing comprehensive reports, and facilitating collaboration among teams in high-pressure environments. Expertise in workflow optimization, confidential record maintenance, and communication streamlining using Google Workspace and Notion. Recognized for exceptional communication abilities, flexibility, and commitment to operational efficiency.
Overview
4
4
years of professional experience
Work History
PROGRAM DATA COORDINATOR
Empire State Development
04.2025 - Current
- Coordinate multi-department initiatives, supporting compliance tracking and reporting
- Consolidate survey data with leadership to identify trends and guide decisions
- Communicate updates to stakeholders for project alignment and issue resolution
- Prepare comprehensive reports and dashboards for public-health programs
- Optimize data workflows across regional offices
- Foster teamwork to improve stakeholder engagement
ADMINISTRATIVE ASSISTANT
New York State Department of Health
05.2024 - 04.2025
- Manage scheduling, correspondence, and reporting for daily operations
- Analyze support metrics to identify process gaps and improve response times
- Deliver insights from feedback and ticket data to increase resolution rates
LEGAL OFFICE ADMINISTRATOR & HEARING REPORTER
Social Security Administration
09.2022 - 05.2024
- Maintain case records and ensure data accuracy for legal proceedings
- Coordinate communication between legal teams and clients
CUSTOMER SUPPORT SPECIALIST
Virtual Moving Technologies
01.2022 - 08.2022
- Support remote clients with clear communication and structured follow-up
Education
A.S. - BUSINESS ADMINISTRATION, HONORS
SUNY Schenectady
Skills
- Calendar Management
- Travel Coordination
- Document Preparation
- Meeting Scheduling
- Email Management
- Confidential File Management
- Google Workspace
- Slack
- Notion
- Team Communication
- Process Improvement
- Cross-Functional Coordination
- Remote Collaboration
- Performance Reporting
- Stakeholder Engagement
Additional Information
Coordinate multi-department initiatives, supporting compliance tracking and reporting, Consolidate survey data with leadership to identify trends and guide decisions, Communicate updates to stakeholders for project alignment and issue resolution, Prepare comprehensive reports and dashboards for public-health programs, Optimize data workflows across regional offices, Foster teamwork to improve stakeholder engagement, Maintain case records and ensure data accuracy for legal proceedings, Coordinate communication between legal teams and clients, Manage scheduling, correspondence, and reporting for daily operations, Analyze support metrics to identify process gaps and improve response times, Deliver insights from feedback and ticket data to increase resolution rates, Support remote clients with clear communication and structured follow-up, Manage schedules, emails, and travel for senior leaders, Prepare reports and presentations, Coordinate meetings and support cross-functional teams, Maintain confidential files and daily operations, Utilize organization tools for efficient workflow
Personal Information
Title: Administrative Assistant
Timeline
PROGRAM DATA COORDINATOR
Empire State Development
04.2025 - Current
ADMINISTRATIVE ASSISTANT
New York State Department of Health
05.2024 - 04.2025
LEGAL OFFICE ADMINISTRATOR & HEARING REPORTER
Social Security Administration
09.2022 - 05.2024
CUSTOMER SUPPORT SPECIALIST
Virtual Moving Technologies
01.2022 - 08.2022
A.S. - BUSINESS ADMINISTRATION, HONORS
SUNY Schenectady