Madison Campbell
Summary
Secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the entity.
Overview
6
6
years of professional experience
Work History
Administrative Support Agent (40+ Hrs/Wk)
MI Health Quotes
02.2021 - Current
- Provides link between health insurance companies and policy-holders through the Federal Marketplace Healthcare.gov.
- Evaluates and submits insurance applications following the federal regulatory guidelines of the Affordable Care Act.
- Builds relationships with clients to surpass customer loyalty targets and develop a long-term base and retention for clientele.
- Manages client payments and EFTs.
- Maintains contact databases with current client information ensuring accuracy at all times.
- Achieves both customer acquisition and revenue growth objectives.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responds to calls, emails and live chats regarding scheduling, prescriptions and other coordination needs.
- Organizes events, conferences, meetings, seminars, and workshops.
- Maintains calendars and schedules to set appointments for the management team.
- Creates presentations utilizing MS PowerPoint software to communicate ideas effectively.
- Assists the executive management team in making informed decisions by providing timely and accurate administrative support of day-to-day operations.
- Assists in developing office policies and procedures to ensure efficiency.
- Continually seeks methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Prepares detailed reports on departmental activities for senior management review.
- Supports internal departments by providing relevant documentation as needed.
- Liaises between various departments within the organization as required.
- Provides VIP Customer Service - Answering and directing incoming calls professionally, routing them appropriately, while problem solving as necessary.
Human Resources Intern (40 Hrs/Wk)
Blue Ridge Risk Partners
05.2022 - 08.2022
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates.
- Provided input on employee relations and matters of corrective action to reduce turnover rates.
- Observed and assisted in new talent acquisition and recruitment processes for full-time new hires.
- Observed and assisted in employee onboarding processes for new hires during company merger.
- Observed and assisted department head in employee relations issues including disciplinary actions, performance improvement plans, and terminations.
- Maintained Indeed and LinkedIn job boards and pipelines.
- Created a client facing timeline of ACS/DOL/ERISA compliance requirements.
- Utilized Paylocity as an ATS/LMS (Applicant Tracking System, Learning Management System.
- Obtained hands-on working experience to demonstrate educational skills and gained industry knowledge.
- Analyzed employment-related data and prepared required reports.
- Participated in networking events with leaders and other interns.
- Maintained confidential records of personnel information under company guidelines.
Assistant to Director (20 Hrs/Wk)
Glenville State University Academic Success Center (ASC)
02.2019 - 12.2020
- Worked alongside Director to sustain and grow campus programs and services.
- Managed administrative functions to ensure smooth and efficient operations.
- Planned and implemented academic calendar of events and activities.
- Answered questions and concerns regarding the services of the Academic Success Center (ASC).
- Greeted visitors upon arrival directed guests to appropriate facility locations, and provided tours.
Education
M.S. Human Resource Management - Human Resources
West Virginia University John Chambers College of Business and Economics
Morgantown12-2022
B.S. Business Administration - Business Management
Glenville State University
Glenville12-2020
Skills
- Multi-State Health & Life Insurance License
- ATS/LMS/ADP Workday, Paylocity
- Microsoft Suite
- Multi-Line Telephone Systems
- Customer Service
- Billing and invoicing
- Policy and procedure Modification
- Benefits Administration
- Employee Relations
- Applicant Sourcing
- Project Schedule Coordination
- Adaptability
- Attention to detail
- Time Management
Timeline
Human Resources Intern (40 Hrs/Wk)
Blue Ridge Risk Partners
05.2022 - 08.2022
Administrative Support Agent (40+ Hrs/Wk)
MI Health Quotes
02.2021 - Current
Assistant to Director (20 Hrs/Wk)
Glenville State University Academic Success Center (ASC)
02.2019 - 12.2020
M.S. Human Resource Management - Human Resources
West Virginia University John Chambers College of Business and Economics
B.S. Business Administration - Business Management
Glenville State University