Summary
Overview
Work History
Education
Skills
Timeline
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Madison Campbell

Summary

Secure a career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the entity.

Overview

6
6
years of professional experience

Work History

Administrative Support Agent (40+ Hrs/Wk)

MI Health Quotes
02.2021 - Current
  • Provides link between health insurance companies and policy-holders through the Federal Marketplace Healthcare.gov.
  • Evaluates and submits insurance applications following the federal regulatory guidelines of the Affordable Care Act.
  • Builds relationships with clients to surpass customer loyalty targets and develop a long-term base and retention for clientele.
  • Manages client payments and EFTs.
  • Maintains contact databases with current client information ensuring accuracy at all times.
  • Achieves both customer acquisition and revenue growth objectives.
  • Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Responds to calls, emails and live chats regarding scheduling, prescriptions and other coordination needs.
  • Organizes events, conferences, meetings, seminars, and workshops.
  • Maintains calendars and schedules to set appointments for the management team.
  • Creates presentations utilizing MS PowerPoint software to communicate ideas effectively.
  • Assists the executive management team in making informed decisions by providing timely and accurate administrative support of day-to-day operations.
  • Assists in developing office policies and procedures to ensure efficiency.
  • Continually seeks methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Prepares detailed reports on departmental activities for senior management review.
  • Supports internal departments by providing relevant documentation as needed.
  • Liaises between various departments within the organization as required.
  • Provides VIP Customer Service - Answering and directing incoming calls professionally, routing them appropriately, while problem solving as necessary.

Human Resources Intern (40 Hrs/Wk)

Blue Ridge Risk Partners
05.2022 - 08.2022
  • Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates.
  • Provided input on employee relations and matters of corrective action to reduce turnover rates.
  • Observed and assisted in new talent acquisition and recruitment processes for full-time new hires.
  • Observed and assisted in employee onboarding processes for new hires during company merger.
  • Observed and assisted department head in employee relations issues including disciplinary actions, performance improvement plans, and terminations.
  • Maintained Indeed and LinkedIn job boards and pipelines.
  • Created a client facing timeline of ACS/DOL/ERISA compliance requirements.
  • Utilized Paylocity as an ATS/LMS (Applicant Tracking System, Learning Management System.
  • Obtained hands-on working experience to demonstrate educational skills and gained industry knowledge.
  • Analyzed employment-related data and prepared required reports.
  • Participated in networking events with leaders and other interns.
  • Maintained confidential records of personnel information under company guidelines.



Assistant to Director (20 Hrs/Wk)

Glenville State University Academic Success Center (ASC)
02.2019 - 12.2020
  • Worked alongside Director to sustain and grow campus programs and services.
  • Managed administrative functions to ensure smooth and efficient operations.
  • Planned and implemented academic calendar of events and activities.
  • Answered questions and concerns regarding the services of the Academic Success Center (ASC).
  • Greeted visitors upon arrival directed guests to appropriate facility locations, and provided tours.


Education

M.S. Human Resource Management - Human Resources

West Virginia University John Chambers College of Business and Economics
Morgantown
12-2022

B.S. Business Administration - Business Management

Glenville State University
Glenville
12-2020

Skills

  • Multi-State Health & Life Insurance License
  • ATS/LMS/ADP Workday, Paylocity
  • Microsoft Suite
  • Multi-Line Telephone Systems
  • Customer Service
  • Billing and invoicing
  • Policy and procedure Modification
  • Benefits Administration
  • Employee Relations
  • Applicant Sourcing
  • Project Schedule Coordination
  • Adaptability
  • Attention to detail
  • Time Management

Timeline

Human Resources Intern (40 Hrs/Wk)

Blue Ridge Risk Partners
05.2022 - 08.2022

Administrative Support Agent (40+ Hrs/Wk)

MI Health Quotes
02.2021 - Current

Assistant to Director (20 Hrs/Wk)

Glenville State University Academic Success Center (ASC)
02.2019 - 12.2020

M.S. Human Resource Management - Human Resources

West Virginia University John Chambers College of Business and Economics

B.S. Business Administration - Business Management

Glenville State University

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Madison Campbell