Michael DeMoss
IT
Ashtabula,OH
Summary
Down-to-earth and highly knowledgeable IT Manager with over 25 years of hands-on experience in technology leadership, systems management, and infrastructure support. I am driven by a natural sense of curiosity, and a passion for solving problems. Whether it's leading a major ERP transition or ensuring the safety and security of every system, I approach each task with a practical mindset and a focus on achieving results. Known for being adaptable, I excel in both people and technical leadership, and bring a deep-seated commitment and perspective to every role.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Manager
ASHTABULA RUBBER COMPANY
10.2015 - Current
- Directed IT operations for a multi-departmental manufacturing facility, overseeing infrastructure, system integrity, and help desk functions.
- Led the upgrade and migration of the company's ERP system performance and reducing operational costs by 20%.
- Implemented new data warehousing solutions, improving data access and reporting capabilities.
- Managed SQL and DB2 databases, enhancing data integrity and security.
- Maintained system uptime and security through consistent patching and updates.
- Collaborated with cross-functional teams to align technology solutions with organizational goals.
- Introduced innovative technology and provided technical support.
- Facilitated technology audits and compliance reviews.
- Supervised a team, ensuring fiscal responsibility and scalable growth.
IT Help Desk Supervisor
ASHTABULA RUBBER COMPANY
03.2012 - 10.2015
- Led the help desk team in delivering responsive and efficient technical support.
- Oversaw the implementation of new help desk software, reducing response times by 40%.
- Trained staff in new procedures and systems.
- Managed a team of technicians, providing guidance and support.
- Implemented a new system to better handle and manage incoming support calls.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Managed high levels of call flow and responded to technical support needs.
- Provided on-call support for critical issues related to Epicor CMS.
- Activated accounts for clients interested in new services.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Established strong relationships with vendors to ensure seamless integration of new hardware and software tools.
IT Help Desk Technician
ASHTABULA RUBBER COMPANY
11.2008 - 03.2012
- Provided technical support and customer service to end users.
- Assisted with system setups, user access control, and basic server maintenance.
- Logged and tracked support tickets while developing troubleshooting skills and network knowledge.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
- Improved productivity within the company by providing comprehensive training on new software applications.
- Streamlined help desk operations by implementing an effective ticket management system.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Bolstered cybersecurity measures by regularly updating antivirus software and educating employees about phishing threats.
Shift Lead
ASHTABULA RUBBER COMPANY
08.2006 - 11.2008
- As a Shift Lead at Ashtabula Rubber, I was responsible for ensuring safety, quality, and efficiency in the production floor.
- Trained and supported team members on equipment operation and production tasks.
- Implemented safety protocols and conducted audits to ensure compliance with standards.
- Communicated shift performance updates to supervisors and management.
- Collaborated with other departments and teams for fostering a culture of accountability and continuous improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Lathe Cut Operator
ASHTABULA RUBBER COMPANY
04.2000 - 08.2008
- Operated manual and semi-automated lathe machines to cut rubber components for various industrial applications.
- Conducted inspections using micrometers, calipers, and other precision tools to ensure product quality.
- Adjusted tooling, cutting speeds, and feed rates to optimize production efficiency.
- Collaborated with team members to improve processes and reduce waste.
- Documented production activities and maintained records for quality assurance.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Press Operator
MOLDED FIBERGLASS COMPANY
01.1996 - 07.2000
- As a key member of the manufacturing team at Molded Fiberglass, I was responsible for operating and monitoring high-pressure molding equipment to ensure the production of high-quality fiberglass components.
- Maintained a consistent focus on safety, productivity, and efficiency within a fast-paced production environment.
- Operated press and trimming machines to form fiberglass parts to exact specifications.
- Conducted visual inspections and quality checks to ensure compliance with required tolerances and surface finish standards.
- Monitored curing cycles, adjusted heat and pressure settings as necessary, and documented production outcomes.
Skills
- Network administration
- Technical troubleshooting
- Team development
- Application support
- Team collaboration
- IT asset management
- IT procurement
- IT compliance
- IT infrastructure
- Cybersecurity best practices
- Disaster recovery
- Change management
- Business analysis
- Operating system management
- IT budgeting
- Information security
- Documentation management
- Software development
- Cybersecurity management
- IT risk management
- Mobile technologies
- BYOD program administration
- IT service management
- Technical leadership
- Technical support oversight
- Analytical thinking
- Project planning
- IT infrastructure proficiency
- Infrastructure planning
- Agile framework
- Attention to detail
- Excellent communication
- Infrastructure development
- Task prioritization
- Requirements analysis
- Organizational skills
- Interpersonal communication
- Equipment procurement
- Multitasking Abilities
- Decision-making
- Team building
- Teamwork
- Written communication
- Time management
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Self motivation
EXTRA-CURRICULAR ACTIVITIES
CHURCH MINISTRY LEADER Lighthouse Baptist Church - Ashtabula, Ohio As a church ministry leader, I have been involved in various outreach, educational, and medically confined ministries within the church community. Church Bus Visitation Ministry, involved in outreach efforts to families and children within the community, ensuring strong connections between the church and the broader community.
Certification
- GOOGLE PROJECT MANAGEMENT CERTIFICATE COURSERA
- DEEP LEARNING DATA ANALYTICS COURSERA
- DATABASE & SQL FOR DATA SCIENCE WITH PYTHON COURSERA
Timeline
IT Manager
ASHTABULA RUBBER COMPANY
10.2015 - Current
IT Help Desk Supervisor
ASHTABULA RUBBER COMPANY
03.2012 - 10.2015
IT Help Desk Technician
ASHTABULA RUBBER COMPANY
11.2008 - 03.2012
Shift Lead
ASHTABULA RUBBER COMPANY
08.2006 - 11.2008
Lathe Cut Operator
ASHTABULA RUBBER COMPANY
04.2000 - 08.2008
Press Operator
MOLDED FIBERGLASS COMPANY
01.1996 - 07.2000
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