Summary
Overview
Work History
Education
Skills
Timeline
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Summary

Friendly and energetic Front of House Supervisor with years of progressive experience in hospitality industry. Exceptional team leader and mentor focused on providing high-quality employee training to promote exceptional guest service and satisfaction. Motivated on delivering positive guest experiences while optimizing profit and reducing costs. Proven skills training and managing service teams to reduce employee turnover. Excellent communication skills with direct reports, management teams and customers. Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.

Overview

9
9
years of professional experience

Work History

Front of House Supervisor

Clubcorp Club Operations, Inc.
Newnan
04.2020 - Current
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
  • Delegated tasks to maintain optimal workflow.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Handled guest complaints quickly, maintaining positive dining experience for everyone.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.

Cook

Pyramid Hotel Group
Cranberry
04.2020 - Current
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Coordinated average of daily food orders, organizing timely deliveries to each table.
  • Performed work station prep, including prior to shift start.
  • Instructed in preparation of garnishes, dressings and side dishes.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Created approximately orders simultaneously during busy periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Prepared and plated dishes per shift for busy annual revenue restaurant.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Placed frequently used food in proper storage containers and placed perishable items in refrigerator.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Prepared more than dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
  • Collaborated with others to maintain timely food preparation goals.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Garnished and arranged dishes into creative presentations.

Sous Chef/POS Associate

Mentorship Academy
City
08.2015 - 02.2021
  • Cross-trained in roles in order to provide skilled backup for team members.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Prepared food and many other items.
  • Applied conversational abilities to connect with individuals and better serve individual needs.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Facilitated change, effectively assisting with employee training without decreasing overall sales.
  • Restocked with silverware, straws, napkins and condiments.
  • Operated cash register, collected payments and provided accurate change.
  • Set up catering for up to 200 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Counted product stock to maintain inventory records.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Education

Culinary Arts - Culinary Arts

North Texas Job Corps
McKinney, TX
10.2005

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Food Preparation
  • Sales
  • Staff Management
  • Guest Services
  • Cash Handling
  • Restaurant Management
  • Cooking
  • Handle Customer Complaints
  • Manage Staff
  • Manage a Team
  • Food Safety

Timeline

Front of House Supervisor

Clubcorp Club Operations, Inc.
04.2020 - Current

Cook

Pyramid Hotel Group
04.2020 - Current

Sous Chef/POS Associate

Mentorship Academy
08.2015 - 02.2021

Culinary Arts - Culinary Arts

North Texas Job Corps

Bachelor of Science - Business Administration And Management

Colorado Technical University

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