Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRISHA THOMAS

Leesburg,FL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling , payroll and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Bath
09 2019 - Current
  • Attract, hire, develop, inspire, and retain top talent
  • Teach, coach and train to improve the success and selling potential of all associates
  • Effectively and fairly lead and drive high performance expectations, results goals, and accountability with all associates
  • Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
  • Build a high satisfied and loyal customer base through engagement, conversion and gathering customer phone and email information
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
  • Consistently lead the focus on delivering emotionally engaging customers experiences while implementing sales strategies
  • Partner with the members of the sales team to support action plans that optimize results and ensures effective execution of operational activities
  • Maintaining policies and procedures
  • Incorporate Asset protection and safety messages into daily operations.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Tap Assignment Role
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Area Manager

Bealls Store
03 2018 - 09 2019
  • Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Store Manager

Girls
01 2016 - 01 2018
  • Beat Ly and achieve monthly bonus
  • Achieved all development milestones and profitability goals
  • Schedule, train, and coach employees to maximize performance in customer service
  • Increase customer satisfaction and bottom-line revenue by expanding products lines, offering specials promotions, and building loyalty club membership.

Store Manager

Wet Seal
05 2004 - 01 2015
  • Work in a high-volume store to increase sales and productivity
  • Store rank # 3 in the district
  • Simultaneously managed the Altamonte Spring Mall and The Loop in Kissimmee store for 6 months
  • Had shrink at the lowest in the district at 1.4 where 2.0 was the company goal
  • Excel in coaching and employee growth leading to promotions
  • Assisted customer with their shopping needs and proved a great and interactive shopping experience.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.

Lead Co-Manager

Agaci, Florida Mall
02.2015 - 09.2016
  • Managed team of 26 or more workers
  • Served as a mentor to junior staff team members
  • Determined staff promotions, demotions, and terminations employees when necessary
  • Ranked as one of the top managers.

Education

Associate degree - Continuing Education

Valencia College

High School Diploma -

2002

Skills

  • SKILLS & ABILITIES
  • Lead with Curiosity and Humility
  • Build High Performing Teams
  • Influence and Inspire with a Vision and Purpose
  • Observe, Engage and Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results
  • Recruiting and interviewing
  • Employee performance evaluations
  • Employee Scheduling
  • Daily ,Weekly payroll management(Kronos)
  • Retail Operations Management, Hiring and Training
  • Business Analysis and Reporting

Timeline

Lead Co-Manager

Agaci, Florida Mall
02.2015 - 09.2016

Assistant Manager

Bath
09 2019 - Current

Area Manager

Bealls Store
03 2018 - 09 2019

Store Manager

Girls
01 2016 - 01 2018

Store Manager

Wet Seal
05 2004 - 01 2015

Associate degree - Continuing Education

Valencia College

High School Diploma -

Similar Profiles

CREATE PROFILE
TRISHA THOMAS