Bria Jermaine
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain guest satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Saltgrass Steakhouse, Landry's
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server/Food Runner
THE CHEESCAKE FACTORY
07.2018 - 09.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Customer Service Specialist
Retailcloud
02.2021 - 06.2021
- Overseer of restaurant based clients using knowledge of restaurant experience and education.
- Met with prospective restaurant clients virtually to give presentation of Retailcloud's pos products.
- Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Recorded product or service failure complaints and notified appropriate departments.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Server/Host/Busser/Salad Bar Attendant/Dessert Chef
FOGO DE CHAO
08.2016 - 03.2019
- To provide excellent guest service in high volume.
- Help guide guest throughout culinary experience including full wine/beverage service
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Bussed and reset tables to keep dining room and work areas clean
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Cultivated warm relationships with regular customers
- Checked identification for minimum age for sale of alcoholic beverages
- Worked with POS system to place orders, manage bills and handle complimentary items
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
Culinary Storeroom Assistant
THE ART INSTITUTE
12.2015 - 09.2016
- Provided quality customer service and product knowledge of items within storeroom
- Received and delivered food to proper classroom refrigerator and freezers
- Checked quality of food and temperatures within proper food guidelines
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels, monitoring and reordering food stock and dry goods.
- Helped general management develop prices based on inventory costs and portion sizes.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Bachelor of Science - Bussiness
Strayer University
Washington, DC06.2025
Associate of Science - CULINARY ARTS
The Art Institute of California
San Francisco, CA06.2017
Associate of Arts - ACTING
Los Medanos College
Pittsburg, CA06.2014
Skills
- High-Volume Dining
- Menu Memorization and Presentation
- Pos Operation (Aloha etc)
- Anticipating Guest Needs
- Wine Service
- Cash Handling
- Order Accuracy
- Customer Service
- Server Training
- Safe Food Handling Procedures
- Prepare Cocktails
- Microsoft Suite
- Account Management
- Call Center Operations
- Customer Relations
- Banquet Events
- Liquor, Beer and Wine Knowledge
Additional Information
- Authorized to work in the US for any employer
- Personal Chef (Small Dinners, Meal Preparations, and Events) Experience
- Delivery Service Experience
- Menu Development
- Leadership Experienced
Timeline
Bartender/Server
Saltgrass Steakhouse, Landry's
03.2023 - Current
Restaurant Customer Service Specialist
Retailcloud
02.2021 - 06.2021
Server/Food Runner
THE CHEESCAKE FACTORY
07.2018 - 09.2022
Server/Host/Busser/Salad Bar Attendant/Dessert Chef
FOGO DE CHAO
08.2016 - 03.2019
Culinary Storeroom Assistant
THE ART INSTITUTE
12.2015 - 09.2016
Bachelor of Science - Bussiness
Strayer University
Associate of Science - CULINARY ARTS
The Art Institute of California
Associate of Arts - ACTING
Los Medanos College
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