Dina Rodriguez
Riverside,CA
Summary
Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference.
Overview
11
11
years of professional experience
Work History
Communications Dispatcher
County of San Francisco
San Francisco, CA
08.2020 - Current
- Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way radio and pager systems utilized to receive information,
- Request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action
- Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine the type of action necessary and appropriate staff and/or agency to be notified
- Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed;
- Makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units;
- Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone
- Assists communications dispatchers to coordinate communications emergency procedures by working with staff from various City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters
- Transmits alarm information to supervisor on duty when the department needs assistance
- Notifies the Police department daily of streets scheduled for no-parking zones
- Prepares records and performs other clerical duties related to this procedure
- Performs other duties as assigned.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
CSR /Accounting Assistant
Volvo Group - Prevost
Hayward, CA
06.2019 - 04.2021
- Providing support to the Accounting Department
- Assisting with audits, fact checks, and resolving discrepancies
- Checking freight invoices against stored quotes for shipments and enter into spreadsheet
- Communicate with vendors, gather missing invoices for the month, keep accounts current
- Answer phones, ask clarifying questions, emailing messages to appropriate team member
- Performing basic office tasks: filing, data entry, answering phones, opening mail, email
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Entered orders into computer database system.
Processing Clerk / Administrative Assistant
San Francisco County
San Francisco, CA
03.2018 - 07.2019
- Coordinated meeting arrangements, including teleconferences, conference rooms, meals, and refreshments
- Performed data entry for project consultants, including the creation of a project electronic / hard copy filing and logging system
- Exceptional phone presence and proven track record delivering consistent superior service
- Prepared periodic reports, including financial and office space reports, and cost estimate report
- Maintains routine office records by transferring data, calculating totals, compiling summaries, making routine entries and proofreading documents
- Indexes, inserts and extracts materials from established numerical or alphabetical files; prepares new file folders in accordance with specific instructions
- Opens, time-stamps and sorts mail
- Delivers mail, packages, messages, documents, inter-departmental memoranda and other materials and supplies to various offices; delivers mail to post office, registers mail and returns receipt to originating department when requested
- Maintains basic inventory records of office supplies and equipment; takes inventories as necessary
- Checks accuracy of basic computations; may receive small amounts of money and issue receipts
- Operates basic office equipment and machinery, such as photocopiers and fax machines
- Enters routine information into computer database
- Answers phones to obtain or provide routine information to the public, transfer calls, and take messages.
Project Coordinator / Inside Sales Support
MS International
Hayward, CA
09.2011 - 03.2018
- Meet & greet customers, providing an educational walk through showroom/warehouse
- Assist customers to move towards their perspective design by qualifying them
- Prepare and manage design, quotes, contracts etc.
- Communicate effectively with contractor's builders and investors
- Coordinate projects, which includes demo measurements, installation and final walk-through
- Build customer base by networking, collaborating, building relationships and asking for referrals
- Maintain a warranty binder for each of our completed commercial projects
- Handle all scheduling to complete warranty issues
- Create and distribute purchase orders, change orders and subcontracts
- Collect close-out documentation on completed commercial projects
- Responsible for maintaining electronic and hard copy filing systems, processing, and distributing correspondence
- High school diploma
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Education
GED -
Alameda Adult School
Alameda 03.2002
Skills
- Customer File Maintenance
- Job Specification Review
- Territory Communications Oversight
- Message and Work Order Transfer
- Materials Ordering
- Information Updates
- Departmental Support
- Dispatching Workers
- Closing Tickets
- Creative Solutions
- Accounts Payable and Accounts Receivable
- Roadside Assistance
- Routing Orders
- Recordkeeping Requirements
- Emergency Assistance
- Updating Logs
Timeline
Communications Dispatcher
County of San Francisco
08.2020 - Current
CSR /Accounting Assistant
Volvo Group - Prevost
06.2019 - 04.2021
Processing Clerk / Administrative Assistant
San Francisco County
03.2018 - 07.2019
Project Coordinator / Inside Sales Support
MS International
09.2011 - 03.2018
GED -
Alameda Adult School
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