Samantha Mills
Tulsa,OK
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
Coopers Hall Winery And Restaurant
Jacksonville, FL
05.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations and communicated changes to guests.
- Assisted managers with quickly resolving service- and food-related issues.
- Supervised server balance and monitored table turnover to accurately seat customers.
Team Lead
Panera Bread
Jacksonville Beach, FL
10.2020 - 05.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Operated production machinery safely to reduce workplace accidents.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL07.2020
Skills
- Active Listening and Communication
- Dining Crew Workflow Optimization
- Guest Greeting and Seating
- Seating Assignment Preparation
- Front- and Back-Of-House Coordination
- High-Volume Dining
- Team Player
- Large Party Preparation
- Table Bussing
- Dining Reservations
- Guest Flow
- Warm and Welcoming
- Multi-Line Telephone Systems
Timeline
Hostess
Coopers Hall Winery And Restaurant
05.2021 - 01.2022
Team Lead
Panera Bread
10.2020 - 05.2021
High School Diploma -
Sandalwood High School