Patient Service Representative
University Of Florida Jacksonville Physicians
01.2019 - Current
- Processed and reviewed a patient’s Eligible for Financial Assistance for the Physician charges.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Reviewed all self-pay accounts to ensure that all billable insurances’ were billed and the patient’s responsibility is true
- Pull Itemized bills for Attorney/ Subpoenas and mail, E-mail, Fax, or Upload to the respective Attorney
- Audit Coworker's work for accuracy
- Trained new employees
- Worked side by side with the Hospital Legal team to get figures on Risk Management Claims