Danielle Waller
Bryceville,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
University Of Florida Jacksonville Physicians
Jacksonville, FL
01.2019 - Current
- Processed and reviewed a patient’s Eligible for Financial Assistance for the Physician charges.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Reviewed all self-pay accounts to ensure that all billable insurances’ were billed and the patient’s responsibility is true
- Pull Itemized bills for Attorney/ Subpoenas and mail, E-mail, Fax, or Upload to the respective Attorney
- Audit Coworker's work for accuracy
- Trained new employees
- Worked side by side with the Hospital Legal team to get figures on Risk Management Claims
Charge Follow-Up Specialist
University Of Florida Jacksonville Physician
Jacksonville, FL
09.2008 - 01.2018
- Monitored aged account receivables closely to identify trends affecting payment cycles.
- Streamlined follow-up processes for improved efficiency, ensuring timely resolution of unpaid claims.
- Managed multiple priorities effectively while working within tight deadlines, ensuring optimal outcomes for the organization as a whole.
- Supported team members in resolving complex issues, fostering a collaborative work environment focused on continuous improvement.
- Collaborated with insurance companies to expedite claim processing, improving cash flow management.
- Contributed to team success by meeting or exceeding monthly collection goals while maintaining high standards of accuracy and professionalism.
- Stayed current on industry regulations and trends to ensure compliance and optimize insurance follow-up strategies.
- Implemented efficient workflows for claim submissions, reducing processing delays from insurers.
- Reduced denials and underpayments through effective communication with payers, leading to increased revenue.
Education
Medical billing and coding -
Concord Career
05.2006
GED -
FSCJ
08.2003
Skills
- Microsoft Outlook
- Microsoft word
- Microsoft Excel
- IDX
- EPIC
- CPT and ICD-10
- Availity
- United Health Care
- Medicaid
- Medicare
Timeline
Patient Service Representative
University Of Florida Jacksonville Physicians
01.2019 - Current
Charge Follow-Up Specialist
University Of Florida Jacksonville Physician
09.2008 - 01.2018
Medical billing and coding -
Concord Career
GED -
FSCJ