Danielle Waller
Bryceville,FL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
University Of Florida Jacksonville Physicians
01.2019 - Current
- Processed and reviewed a patient’s Eligible for Financial Assistance for the Physician charges.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Reviewed all self-pay accounts to ensure that all billable insurances’ were billed and the patient’s responsibility is true
- Pull Itemized bills for Attorney/ Subpoenas and mail, E-mail, Fax, or Upload to the respective Attorney
- Audit Coworker's work for accuracy
- Trained new employees
- Worked side by side with the Hospital Legal team to get figures on Risk Management Claims
Charge Follow-Up Specialist
University Of Florida Jacksonville Physician
09.2008 - 01.2018
- Monitored aged account receivables closely to identify trends affecting payment cycles.
- Streamlined follow-up processes for improved efficiency, ensuring timely resolution of unpaid claims.
- Managed multiple priorities effectively while working within tight deadlines, ensuring optimal outcomes for the organization as a whole.
- Supported team members in resolving complex issues, fostering a collaborative work environment focused on continuous improvement.
- Collaborated with insurance companies to expedite claim processing, improving cash flow management.
- Contributed to team success by meeting or exceeding monthly collection goals while maintaining high standards of accuracy and professionalism.
- Stayed current on industry regulations and trends to ensure compliance and optimize insurance follow-up strategies.
- Implemented efficient workflows for claim submissions, reducing processing delays from insurers.
- Reduced denials and underpayments through effective communication with payers, leading to increased revenue.
Education
Medical billing and coding -
Concord Career
05.2006
GED -
FSCJ
08.2003
Skills
- Microsoft Outlook
- Microsoft word
- Microsoft Excel
- IDX
- EPIC
- CPT and ICD-10
- Availity
- United Health Care
- Medicaid
- Medicare
Timeline
Patient Service Representative
University Of Florida Jacksonville Physicians
01.2019 - Current
Charge Follow-Up Specialist
University Of Florida Jacksonville Physician
09.2008 - 01.2018
Medical billing and coding -
Concord Career
GED -
FSCJ
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