Taylor McCormick
Gas CITY,IN
Summary
- Attentive Surgery Scheduler familiar with ICD-10 coding, and EHR systems. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
- Well-versed in checking coverage, and obtaining authorizations.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Excellent problem-solver and clear communicator with positive and upbeat personality.
- Self-motivated work ethic to perform effectively in independent or team environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Marion General Hospital
02.2023 - Current
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Receptionist
Marion General Hospital
10.2018 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
Activities Assistant
Marion Rehabilitation And Assisted Living Center
09.2014 - 09.2018
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Maintained master calendar and relevant records.
- Kept athletic and games equipment and facilities organized and maintained.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Education
Associate Degree in General Studies - General Studies
Ivy Tech Community College of Indiana
Marion, IN12.2017
High School Diploma -
Mississinewa High School
Gas City, IN06.2015
Skills
- Verifying Insurance
- Regulatory Documentation
- Problem-Solving
- Computer Proficiency
- Insurance Authorizations
- Adaptable and Flexible
- Medical Charting
- Calendar and Appointment Management
- Scheduling Tests and Procedures
- Data Entry Software
- Documentation and Recordkeeping
- Patient Scheduling
- HIPAA Compliance
- Interpersonal Skills
- Stress Management
- Decision Making
- Customer Service
- Adaptability
- Problem Solving
- Professionalism
- Empathy and Compassion
- Attention to Detail
- Teamwork Orientation
- Procedure Knowledge
- Time Management
- Following up With Patients
- Medical Terminology
- Computer Literacy
- Organizational Skills
- Critical Thinking
- Multitasking Abilities
- Checking in Patients
Certification
- CMA - Certified Medical Assistant
Timeline
Surgery Scheduler
Marion General Hospital
02.2023 - Current
Receptionist
Marion General Hospital
10.2018 - 02.2023
Activities Assistant
Marion Rehabilitation And Assisted Living Center
09.2014 - 09.2018
Associate Degree in General Studies - General Studies
Ivy Tech Community College of Indiana
High School Diploma -
Mississinewa High School
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