Miguel Dantzler
Ladson,SC
Summary
Adept Customer Service Representative proven expertise in problem-solving and critical thinking, honed at Dial America. Excelled in complaint resolution, enhancing customer loyalty by efficiently managing high-stress situations. Skilled in data entry and computer proficiency, consistently delivering results that exceed employer expectations.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
JK Harris & Company
North Charleston, SC
02.2003 - 03.2005
- Organized documents for clients regarding. tax liens, and assisted clients with handling. tax problems.
Customer Service Representative
Dial America
North Charleston, SC
05.2007 - 10.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently.
- Helped Customers find better insurance plans that suit them.
Education
Trident Technical College
Charleston, SCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Professional telephone demeanor
Timeline
Customer Service Representative
Dial America
05.2007 - 10.2009
Customer Care Representative
JK Harris & Company
02.2003 - 03.2005
Trident Technical College