Overview
Work History
Education
Skills
Education and Training
Timeline
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Penny Hess

St. George,UT

Overview

4
4
years of professional experience

Work History

Tj. Maxx and Homegoods

Jeremiah Korn
08.2023 - Current
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
  • Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.

Runway Fashion

Kyleigha
06.2022 - 08.2022
  • Upheld high standards of professionalism in high-stress environments.
  • Increased social media presence to promote specific brands and products.
  • Answered store phone calls to provide general information and direct callers to desired departments.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Back of House Team Member

Stephanie Pagano
11.2021 - 05.2022
  • Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
  • Learned new menu items and specials to offer suggestions to customers.
  • Segregated and removed trash and garbage to place in designated containers.
  • Packed food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations designated by customers.
  • Stored food in designated containers and storage areas to prevent spoilage.

Papa Murphy’s

Candice Mcdougal
01.2021 - 10.2021
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Organized food preparation stations and regularly replenished supplies.
  • Kept stations stocked and ready for use to maximize productivity.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Prepared multiple orders at once for speedy service.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.

Education

Desert Hills High School
St. George, UT
05.2024

Skills

  • Open schedule
  • Friendly, positive attitude
  • Customer service
  • Team building
  • Organization
  • Multitasking
  • Active listening

Education and Training

Graduated May, 2024 with a High school diploma

Timeline

Tj. Maxx and Homegoods

Jeremiah Korn
08.2023 - Current

Runway Fashion

Kyleigha
06.2022 - 08.2022

Back of House Team Member

Stephanie Pagano
11.2021 - 05.2022

Papa Murphy’s

Candice Mcdougal
01.2021 - 10.2021

Desert Hills High School

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Penny Hess