Leah Calloway
Shepherdsville,KY
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at Five Star through exceptional problem-solving and customer service skills. Expert in emergency management and patient care, significantly improving response times and service quality. Skilled in Microsoft Excel and CPR/AED, ensuring efficient and safe work environments. I have also gained a certificate for my EMT class. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Five Star
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picking and Packaging
Job Center
05.2024 - 08.2024
- Reduced product damage by carefully handling items during picking and packaging procedures.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Handled product marketing responsibilities including packaging harvested produce attractively and establishing long-term relationships with local buyers or distributors.
Picker and Packager
Prologistics
08.2023 - 01.2024
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Picker and Packager
Visco
05.2023 - 08.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
To Go Specialist, Cook, Prep, Expo, Host, CT
Olive Garden
05.2022 - 05.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Dining Assistant
Edgewood Assisted Living
10.2022 - 01.2023
- Upheld restaurant policies while assisting guests with dietary restrictions or allergies, ensuring safe dining experiences.
- Enhanced customer satisfaction by providing efficient and friendly dining assistance.
- Managed reservations efficiently, accommodating special requests whenever possible for guest satisfaction.
- Coordinated closely with waitstaff during peak hours to guarantee smooth workflow resulting in satisfied customers and increased returning clientele rates.
Pet Store Supervisor
R&J's World of Pets
02.2020 - 05.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Housekeeping Cleaner
Quality Inn
07.2019 - 10.2019
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
Health Science - Medical
ECTC
Elizabethtown, KY05.2025
High School Diploma -
Magic City Campus
Minot, ND05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Scene Safety
- Airway Management
- Bleeding control
- Diabetic Emergencies
- Burn Treatment
- Respiratory Distress
- Allergic Reactions
- Seizure Management
- Patient Lifting
- Basic Life Support
- Patient Assessments
- Vital signs monitoring
- CPR and First Aid
- Patient Transport
- Pre-hospital Care
- Emergency Management
- Emergency patient triage
- Patient Management
- Patient Stabilization
- Medical Recordkeeping
- Medication Administration
- Medical Records Management
- Cardiac monitoring
- Certified in CPR/AED
- CPR/AED
- Basic Trauma Life Support
- First Aid
- Treatment Documentation
- Prehospital Care
Certification
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- CPR/AED Certification
- First Aid Certification
Timeline
Picking and Packaging
Job Center
05.2024 - 08.2024
Customer Service Representative
Five Star
02.2024 - Current
Picker and Packager
Prologistics
08.2023 - 01.2024
Picker and Packager
Visco
05.2023 - 08.2023
Dining Assistant
Edgewood Assisted Living
10.2022 - 01.2023
To Go Specialist, Cook, Prep, Expo, Host, CT
Olive Garden
05.2022 - 05.2023
Pet Store Supervisor
R&J's World of Pets
02.2020 - 05.2022
Housekeeping Cleaner
Quality Inn
07.2019 - 10.2019
Health Science - Medical
ECTC
High School Diploma -
Magic City Campus
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