Samella DuBose
Hampton,VA
Summary
Organized Human Resource Administrative and Analytical professional with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete mentally-demanding, time sensitive work. Solution-oriented team player with strong attendance and longevity record.
Overview
14
14
years of professional experience
Work History
Conduent - Boeing Benefits Admin Services III
Conduent
Chesapeake, VA
12.2017 - Current
- Verify and quality check work performed by junior processors regarding retirement pension/benefit calculations, Qualified Domestic Relations Orders (QDRO’s), ongoing payroll data integrity and new pension commencements
- Analyze case management of Defined Benefits and Health and Welfare issues to resolution
- Managed case load of 4-10 clients/plans
- Client facing collaboration and communication to resolve escalated issues and engage with Client Service Manager as needed to ensure timely and accurate resolution
- Utilize telephone, email or virtual meeting to communicate with team, leadership, third party vendors and clients daily
- Reconcile external data reporting and complete annual/monthly/weekly data integrity checks, adhering to procedures for data management, Retiree Medical Extracts, PII and payroll deduction files
- Perform end-user testing on client specific/proprietary systems to determine effectiveness and functionality
- Analyze data to determine eligibility, benefit and beneficiary changes
- Work closely with developers and business analysts to ensure requirements are aligned with business standards to meet scheduled deliverables
- Evaluate quality assurance processes to meet business practices, ensuring new functionality conforms to business requirements for accurate deliverables
- Audit data (company/affiliate work history, service accruals, plan participation and contributions) and processes to ensure its integrity meets proprietary and client specific standards
- Follow established procedures for updating and validating employee records or other related employee data
- Collaborate with Client, client team, third party Vendors and Trustees
- Calculated deductions and disability payments
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Processed monthly remittance and reconciliation for various benefit plans
- Observed strict procedures to maintain data and plan participant confidentiality
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA)
- Consulted with auditors to check compliance of Pension and Health and Welfare plans
Benefit Program Specialist
Commonwealth of Kentucky
Frankfort, KY
08.2007 - 07.2017
- Determined eligibility for Commonwealth’s self-funded health insurance benefit program in accordance with program rules, policies and procedures, and HIPAA guidelines
- Ensure benefits comply with state and federal guidelines for active employee and retiree benefits
- Processed initial enrollment, plan changes and demographic updates in HRIS system
- Communicated with plan members regarding plan benefits such as: coverage eligibility and limits, HRA/FSA rules and regulations
- Analyzed and reconciled audit, billing, and payroll reports, prepare ad-hoc reports
- Resolved complex benefit issues regarding eligibility, claims, back premium collection and verified eligibility to third party administrators and providers
- Counseled members on Workers Compensation, Leave Without Pay, FMLA, ADA/ACA rules and regulations as it pertained to benefit plans
- Provided assistance with completing initial enrollment, Qualifying Life Events, grievance and appeal applications and advised members on required documentation
- Implemented methods and procedures, redesign training course materials and training participant logs
- Facilitated benefit, Open Enrollment and HRIS procedural training sessions through classroom and virtual platforms using Web-ex and Go-To Webinar
- Completed audits of employee benefits, enrollment systems and enrollment data to verify accuracy of benefits plan
Education
Bachelor of Arts Degree - Public Relations/Advertising
Morehead State University
Skills
- Report Preparation
- Procedure Compliance
- Human Resources Management Systems
- Industry-Specific HR Regulations
- Employment Data Tracking
- Eligibility Determinations
- Business Correspondence Writing
- Analytical and Critical Thinking
- Payroll Administration
- Remote Conferencing and Communication
- Benefits Administration
- Information Protection
- Database Maintenance
- Complex Problem Solving
Timeline
Conduent - Boeing Benefits Admin Services III
Conduent
12.2017 - Current
Benefit Program Specialist
Commonwealth of Kentucky
08.2007 - 07.2017
Bachelor of Arts Degree - Public Relations/Advertising
Morehead State University
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