Lisa Annie Dunaway-Costain
Stockton,CA
Summary
Disabled Army Veteran with a background in mechanics both in and out of the military. Due to the injuries received while in the military, no longer be a technician, but would very much like to return to the heavy equipment, construction or automotive industry. Strong organizational skills and multi-task extremely well. Thrive in a fast-paced environment and love a challenge.
Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.
Overview
28
28
years of professional experience
Work History
Assistant Manager/Production Manager
MAACO
Stockton, CA
03.2021 - 02.2022
- Production Manager
- Office Manager
- Personal Assistant to Owner
- Estimator
- Assistant Store Manager
- Production management to include
- Scheduling of techs and customers to maintain constant flow of work for shop with no downtime for techs
- Problem solving when things invariably did not go as planned
- Detailed record keeping, updated notes in customer’s files to maintain consistent information across all employees
- Parts management to include ordering, inventory, vendor accounts, and specialty project ordering
- Cultivated and maintained vendor relationships to assist in smooth processing of orders, including emergency rush orders
- Performed research to locate most reliable and economically friendly options for parts and materials
- Automotive Body Estimating for painting, minor body work and collisions
- Reformed all warranty work for shop including opening, writing, photographically documenting damages, maintaining, scheduling, parts, service write-ups, submitting, filing and follow-ups to ensure timely payment from insurance companies, corporate partners and specialty contracts
- Sole Point-of-Contact for all fleet accounts for communication, updates, billing, job coordination, scheduling, and pick-up/delivery
- Providing customer with options for their project and listening to customer to find out exactly which option fits them and their situation best
- Interacting with wide range of customers in polite, friendly and courteous manner
- Signing customers up for financing when desired while following all procedures and completing and maintaining all required paperwork
- Handled payments including cash, credit, debit and financing
- Maintained all customer files in organized fashion and incompliance with local and BAR regulations
- Administrative duties to include
- All email contact with customers, vendors and corporate partners
- Accounts receivable
- Interacting with customers through phone calls, emails and in-person
- Responsible for organizing employee files, time clock accuracy, training, vacation schedules, and general human resources
- Maintained inventory on office supplies
- Assisted owner in filing liens, taxes, implementing medical insurance, worker’s comp claims, fire inspections, EPA filings, hazardous waste manifests, paperwork and police reports for insurance claims, and change of ownership paperwork
- Multi-tasker
- Working in a fast-paced environment where urgency was critical
- Also assisted in extremely detail oriented work in shop including application of decals and brush-touching of vehicles
- Highly Proficiency in Outlook, MS Office, Google Suites, multi-line phone system, OKTA, CCC One, Audatex, OneMAACO, Adobe, 10-Key
- Minor office technical repairs such as replacing cables, monitors, troubleshooting computer issues
Crossing Guard
Lodi Unified School District
Stockton, CA
09.2017 - 03.2021
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Communicated with school administration via radio to relay potential problems or dangers.
- Withstood adverse environmental conditions.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Assisted people with special needs to cross street safely.
Homemaker
My Home
Stockton, CA
05.2004 - 03.2021
- Mediator, Chauffer, Chef, Counselor, Tutor, Scheduler
- 5 children now ages 13-24
Heavy Equipment Diesel Technician
Holt of California
Pleasant Grove, CA
06.2005 - 10.2008
- Test, measure(with micrometers, calipers, gauges, hydrometers, and dial indicators for pressure, out-of-round, flow and dimensions) to verify part within specifications, document procedure and specs, repair, lap corroded or damaged parts, work with minute tolerances and delicate components, re-seal or replace failed components, detailed service reports
- Completed written reports of problems and necessary repairs
- Kept efficient time and maintenance records.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Completed warranty services and submitted required paperwork.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Troubleshot systems, traced problems and diagnosed root causes.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Diagnosed mechanical problems for repair or replacement.
Heavy Equipment Diesel Technician
U.S. Army
Aberdeen, MA
03.2003 - 12.2003
- Honorable Discharge
- With a specialization in heavy equipment and trucks
Dispatcher
Delta Hawkeye Security
Stockton, CA
01.2001 - 03.2003
- Detailed reporting of all incidents, activations, and dispatches, active monitoring of alarms, coordinated 5 officers in the field, safety/status checks, contacted emergency services if needed, multiple computers/monitors used simultaneously, filing, phones, contacting clients
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Received emergency and non-emergency calls to dispatch security service.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Education
CPR Certified -
DAN
Durham, NC02.2021
First Aid Certified -
DAN
Durham, NC02.2021
Associate of Science - Caterpillar Dealership Service Technician
San Joaquin Delta College
Stockton, CA05.2007
Skills
- Military Service
- Production Problem Resolution
- Decision Making
- Production Oversight
- Marketing Coordination
- New Process Development
- Production Reports Maintenance
- Time Management
- Verbal and Written Communication
- Staffing Requirement Determination
- KPI Tracking
- Workflow Management
- Team Training
- Mechanic experience
- Service technician experience
- Equipment repair
- Hydraulics
- Transmissions
- Diesel engine repair
- Conflict management
- Time management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Multi-line phone systems
- Google Suite
- Google Docs
- Organizational skills
- Schedule management
- Customer service
- Brake
- Suspension
- Calibration
- Dial Indicator
- Micrometer
- Bore Gauge
- Precision Measuring Instruments
- Hydrometer
- Refractometer
- Welding
- Automotive Estimating
- Typing
- Forklift
- Managerial background
Accomplishments
- Increased overall productivity and quality by 11% by implementing training programs designed to increase performance levels.
Additional Information
- MILITARY EXPERIENCE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“The Sea, once it casts its spell, holds one in its net of wonder forever.”
― Jacques Cousteau
Timeline
Assistant Manager/Production Manager
MAACO
03.2021 - 02.2022
Crossing Guard
Lodi Unified School District
09.2017 - 03.2021
Heavy Equipment Diesel Technician
Holt of California
06.2005 - 10.2008
Homemaker
My Home
05.2004 - 03.2021
Heavy Equipment Diesel Technician
U.S. Army
03.2003 - 12.2003
Dispatcher
Delta Hawkeye Security
01.2001 - 03.2003
CPR Certified -
DAN
First Aid Certified -
DAN
Associate of Science - Caterpillar Dealership Service Technician
San Joaquin Delta College
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