Your Name
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Demonstrative Eligibility Specialist proudly offering over a year experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Program Eligibility Specialist
Conduent Incorporated
Dearborn, MI
10.2021 - Current
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Analyzed information from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Processed benefits applications and documents for food stamps and medical assistance.
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Utilized [Software] when inputting applicant information into agency's computer system.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Benefit Verification Specialist
Community Health System
Chattanooga, TN
10.2018 - 10.2021
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Checked accuracy and completeness of benefits applications and documents.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
- Used [Software] and math skills to calculate deductions and disability.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
- Produced detailed organizational, flow chart and career path reports to facilitate smooth operations and employee progression.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Translator and Interpreter
Sears
Annapolis, MD
09.2018 - 03.2019
- Translated client documents between languages.
- Facilitated communication for people with limited language proficiency.
- Mediated conversations for one-on-one and group discussions.
- Discussed language discrepancies and unclear points with clients and specialists.
- Worked with clients to establish translation requirements and scope.
- Reviewed and analyzed briefing materials before translations.
- Translated important departmental materials.
- Offered verbal document translations for professionals.
- Developed understanding of specialized translation concepts by consulting subject matter experts.
Call Center Representative
Afmc Inc.
City, STATE
03.2018 - 10.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Updated customer accounts, addresses and contact information within call management databases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Education
Bachelor of Science - Business Administration
Arkansas State University
State University, AR05.2000
Skills
- Knowledgeable in [Software]
- Recordkeeping and data input
- Program understanding and advisement
- Application assessment
- Applicant support and service
- Data management
- Organizational skills
- Troubleshooting
- Decision-making
- People skills
- Problem resolution
- Analytical
- Critical thinking
- Microsoft Office
- Conflict resolution
Timeline
Program Eligibility Specialist
Conduent Incorporated
10.2021 - Current
Benefit Verification Specialist
Community Health System
10.2018 - 10.2021
Translator and Interpreter
Sears
09.2018 - 03.2019
Call Center Representative
Afmc Inc.
03.2018 - 10.2018
Bachelor of Science - Business Administration
Arkansas State University
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