Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

KIRAN PUNDLA

Senior Consultant SAP
Cupertino,CA

Summary

Customer-focused SAP professional with superior communication skills and expertise in various technical platforms. Understands and meets both client and employer needs and develops highly functional, robust and easy-to-use applications. Excels as hands-on Functional Analyst and oversees work of software teams.

Overview

16
16
years of professional experience
7
7
Certifications

Work History

Functional Analyst

Applied Materials
Santa Clara, CA
01.2017 - Current
  • SAP CRM & ECC Techno-, Managed SAP CRM, Fiori migration, and implementation projects for the global enterprise
  • Liaison between the business and IT team to execute the project in each time frame
  • Helping design in solution scope, wireframes, and functional Specifications against the Business Requirement Documentation (BRD)
  • Managed Business Analysts and Technical Analysts regularly to achieve to understand the requirements, to meet the project timelines and development deliverables
  • Evaluated the client's core business functions and managed the development efforts
  • Supported in business initiatives by utilizing Project Management expertise such as software development life cycle (SDLC), Design Thinking approach, and Agile Methodologies
  • Involved in supporting global users such as the regions include North America, Europe, Israel, and Asia.
  • Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
  • Performed Functional Unit testing to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

Project Manager

SAP
03.2016 - 07.2016
  • Managed SAP Functional and Technical teams for implementation and support projects
  • Liaison between the business and IT teams to execute the project on time.
  • Helped to design the change movement and testing strategy
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Supported in business initiatives by utilizing Project Management principles by using Agile methodologies and Scrum Framework.
  • Managed projects from inception to Go-Live.


SAP CRM Consultant

NOL
03.2015 - 11.2015
  • Neptune Orient Lines Limited is a Singapore-based global container shipping company with about 6,000 staff across over 80 countries
  • The company is a wholly-owned subsidiary of the CMA CGM Group
  • Role: SME - SAP CRM
  • Managed SAP CRM and ECC applications for the global enterprise
  • Involved in prototyping SAP Hybris Cloud for Customer (C4C) Now Sales Cloud
  • Leading and supporting NOL’s ongoing enhancement requirements
  • Effectively implemented Scrum methodology principles and practices
  • Coordinating and working with Business and AMS teams to fix production issues regularly
  • Facilitated System Integration Testing (SIT) and User Acceptance Testing (UAT) activities for ongoing enhancements
  • Supported in business initiatives by utilizing Project Management expertise such as ITSM, Agile Methodologies, and Scrum Framework.

SAP CRM Solution Architect

ProSoft Technology
11.2013 - 12.2014
  • Designed, Developed, and Deployed the end-to-end solution of SAP Trade Promotion Management (TPM) module.
  • Led the configurations of SAP CRM Trade Promotion Management (TPM), Trade Funds management (TFM), and Trade Claims Management
  • Collaborated with business and IT teams to respond to questions and concerns regarding project details.

Project Lead

Varian Medical Systems
Salt Lake City, UT
06.2012 - 02.2013
  • Client’s Profile: Varian Medical Systems is a leading radiation oncology treatment and software maker
  • Varian is a supplier of tubes and digital detectors for X-ray imaging in medical diagnostics, dentistry, veterinary care, scientific, security, industrial inspection including high-energy X-ray technology for cargo screening
  • SAP CRM Services
  • Led the end-to-end implementation of SAP CRM Services
  • Led the Configurations of Service business process, Complaints, and Returns management
  • Conducted several workshops with a client business team to design and build the system
  • Helped in preparing the functional specifications, Test cases, and design for Technical resources, Coordination with the Offshore team for development requirements
  • Coordinated with Onshore/offshore teams to review the progress on deliverables
  • Involved in helping technical teams to design, Functional / Technical specifications as part of the project
  • Coordinate with the project team for new requirements/enhancements
  • Facilitated the integration and process streamlining with SD, MM & PP Modules
  • Represented my team’s update on a project with higher management review meetings and weekly business meetings
  • Involved in taking several initiatives in the project to streamline the business process
  • Delivered the project on time with utmost client satisfaction.

Lead Consultant

Kohler
Kohler, WI
02.2012 - 04.2012
  • Client’s Profile: Kohler Co., is an American manufacturing company based in Kohler, Wisconsin
  • Kohler is best known for its plumbing products, but the company also manufactures furniture, cabinetry, tile, engines, and generators
  • SAP CRM
  • Involved in design, build, and testing phases of this project
  • Conducted several workshops with the business team to design the SAP CRM ISA-B2B system
  • Effectively coordinated with cross-functional teams which includes SD, ABAP, and Basis teams to deliver the solutions
  • Involved in helping the client to streamline the business process and build several enhancements to address their existing needs.

Senior Advisory Consultant

IBM
09.2008 - 02.2012
  • Designed and deployed Field Service business processes for the Rockwell Service business process
  • Supported the entire Field service process, such as Service Ticket, Service Contract Quotation, Service Contract, Service Confirmation, Debit Memo Request (DMR), and Billing
  • Involved in the upgrade and validation project of SAP CRM 5.0 to CRM 7.0
  • Helped the team to speed up the resolutions by providing technical training and facilitating coordination among the teams
  • Involved in coordinating with the EMEA business team to understand the issues and resolution.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  • Coordinated deployments of new software, feature updates and fixes.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

Project Lead

Ministry of Corporate Affairs
04.2013 - 10.2013
  • MCA regulates corporate affairs in India through the Companies Act, 1956, 2013, and other allied Acts, Bills, and Rules
  • MCA also protects investors and offers many important services to stakeholders
  • This site is your gateway to all services, guidance, and other corporate affairs-related information
  • Role: SAP CRM,
  • Managed the complete CRM functional team of size 10 members
  • Started working with POC and need to present to the client stakeholders
  • Involved in defining the scope of the project to address the client’s requirements
  • Designed a business blueprint for the entire SAP CRM business process
  • Designed and built Investigative Case Management for the client’s requirement
  • Involved in analyzing and reviewing AS-IS and To-BE processes as part of business blueprint documentation.

Senior Functional Consultant

IBM, Global Business Services
Milwaukee, WI
01.2010 - 02.2012
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  • Built, tested and deployed scalable, highly available and modular software products.
  • Coordinated deployments of new software, feature updates and fixes.
  • Developed conversion and system implementation plans.

Senior Consultant

SAP Labs India
Bangalore, India
06.2008 - 09.2008
  • SAP CRM 5.2 for Cognizant
  • Leading CRM functional team
  • Involved in Scenario validations of Trade Promotion Management (TPM), IS-Media, and Communication Industries
  • Scenario validation for IS-Consumer products and life sciences industries
  • Involved in Preparing documentation on tested IS Solutions
  • Involved in Knowledge transfer sessions for IS Solutions

Senior Consultant

SAP DE SAP Industry, Quality Excellence Center, QEC
03.2008 - 05.2008
  • SAP CRM for Cognizant
  • Validating the End to End business process of IS-Media
  • Intellectual Property Management (IPM)
  • Rights and Royalties Management
  • Validating the End to End business process of IS-Utilities

Senior Consultant

John Deere
Pune, India
09.2007 - 02.2008
  • SAP CRM 6.0 Services for Cognizant
  • Analyze the client’s business process to map it to mySAP CRM 5.0
  • Interact with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality, etc
  • Configure Base Customization scenarios for the Service process
  • Configured Installed Base Management and Warranty Management
  • Involved in the configuration of Case Management
  • Configured Service Order and Complaint Management

Senior Consultant

SAP Labs India
Pune, India
03.2007 - 07.2007
  • Scenario Validation for Cognizant
  • Involved in the end-to-end scenario validation process of SAP Trade Promotion Management (TPM)
  • Validation includes SAP CRM TPM, Trade Funds Management, Trade Claims Management
  • Validation includes the integration of CRM TPM with ECC and BW-BPS
  • Involved in Validating the Order to Cash (OTC) process.

CRM Consultant

Caridon Connect, SAP, KPIT Cummins
Pune, India
09.2006 - 03.2007
  • Analyze the client’s business process to map it to mySAP CRM 4.0 Channel Management
  • Involved as the sole functional consultant in AS-IS & TO-BE process document preparation
  • Contributed to the project plan and project documents for the implementation process
  • Prepared a Blueprint document and reviewed it with a senior consultant
  • Interact with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality, etc.

Consultant SAP CRM

Avaya Global Connect
Ahmadabad, India
02.2006 - 08.2006
  • 4.0 – CRM Channel Management High-tech Upgrade Implementation IGATE - Patni Computers
  • Involved in designing the Business Blue Printing documentation
  • Involved in the configuration of Channel Marketing, Channel Sales, Channel Service, and Partner Management
  • Achieved this solution with the help of standard Channel Management with webdynpro as a front-end portal
  • Plan Prepare and Execute Unit Test and System Test Documents & End-User Training Documents
  • Prepare Functional Specs for system enhancements, coordinate with the technical team for technical specs and delivery, test the developments, and deliver to end customers.

Education

MBA - Sales & Marketing

Andhra University

B. Com - Bachelor of Commerce -

Nagarjuna University

Skills

SAP CRM

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Certification

Design Thinking in Software Development

Accomplishments

  • Resolved product issues through Unit, Integration and regression testing.
  • Collaborated with team of 10 in the development of Fiori Apps.
  • Documented and resolved Application performance issues which led to greater user satisfaction.

Timeline

Functional Analyst

Applied Materials
01.2017 - Current

Project Manager

SAP
03.2016 - 07.2016

SAP CRM Consultant

NOL
03.2015 - 11.2015

SAP CRM Solution Architect

ProSoft Technology
11.2013 - 12.2014

Project Lead

Ministry of Corporate Affairs
04.2013 - 10.2013

Project Lead

Varian Medical Systems
06.2012 - 02.2013

Lead Consultant

Kohler
02.2012 - 04.2012

Senior Functional Consultant

IBM, Global Business Services
01.2010 - 02.2012

Senior Advisory Consultant

IBM
09.2008 - 02.2012

Senior Consultant

SAP Labs India
06.2008 - 09.2008

Senior Consultant

SAP DE SAP Industry, Quality Excellence Center, QEC
03.2008 - 05.2008

Senior Consultant

John Deere
09.2007 - 02.2008

Senior Consultant

SAP Labs India
03.2007 - 07.2007

CRM Consultant

Caridon Connect, SAP, KPIT Cummins
09.2006 - 03.2007

Consultant SAP CRM

Avaya Global Connect
02.2006 - 08.2006

MBA - Sales & Marketing

Andhra University

B. Com - Bachelor of Commerce -

Nagarjuna University

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KIRAN PUNDLASenior Consultant SAP