Isabel O'Neill
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Team Leader
Sniff Dog Hotel
06.2017 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Gave animals proper attention to promote secure environment in owner's absence.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
Customer Service Representative
Driveway Finance Corporation
06.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Beaverton High School
Beaverton, OR06.2017
Certificate -
Data Analytics Certificate Program
12.2023
BBA - Accounting
Portland Community College
Portland, OR06.2025
Skills
- Team Supervision
- Coaching
- Client Service
- Documentation and Reporting
- Shift Scheduling
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Call Center Operations
- Account Management
- Teamwork and Collaboration
- Flexible Schedule
- Expectation Setting
- Leading Team Meetings
- SQL Analytics
- Software Development Proficiency
- Documentation Management
- Advanced SQL Queries
Timeline
Customer Service Representative
Driveway Finance Corporation
06.2022 - 04.2023
Team Leader
Sniff Dog Hotel
06.2017 - Current
High School Diploma -
Beaverton High School
Certificate -
Data Analytics Certificate Program
BBA - Accounting
Portland Community College
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