Emily Luna
Waltham,MA
Overview
4
4
years of professional experience
Work History
Compliance Manager
Education First - High School Exchange Year
01.2024 - Current
- Develop and implement regional plans for approximately 120 field staff to ensure organization-wide goals and deadlines are accomplished.
- Assist with federally mandated compliance and reporting requirements.
- Responsible for maintaining standards of program quality and compliance with U.S Department of State.
- Navigate difficult topics and exercise diplomacy and discretion when communicating with field staff and potential host families.
- Work closely with prospective host families through screening process to determine final suitability.
Italy Sales Specialist
Audley Travel
03.2023 - 12.2023
- Converted inquiries into sales to hit monthly quotas.
- Created tailor-made itineraries based on client preferences using Salesforce.
- Top 1% performer for most inbound and outbound sales calls.
- Effectively solved in-country issues while serving as a liaison between clients and international suppliers..
- Built strong client relationships through consistent communication and effective problem solving.
Allocation Analyst
TJX Companies
08.2021 - 02.2023
- Identified discrepancies between forecasted sales and actual sales results and trended plans accordingly.
- Allocated product to both online store and brick and mortar stores based on sales trends.
- Maintained strong sales to stock ratio to ensure proper inventory levels to drive sales and avoid markdown.
- Solved issues between vendors, buyers, and distribution center in a timely manner.
- Served as a trainer for new analysts.
Sales Lead
Ann Taylor Loft
03.2021 - 08.2021
- Served as manager on duty and supervised all store operations.
- Held store keys and completed opening and closing procedures.
- Met weekly sales goals and conversion rates.
- Delegated daily tasks to a team of 20 associates.
- Trained, coached, and mentored new sales associates for maximum performance.
Intern
Ann Taylor Loft
08.2020 - 03.2021
- Analyzed sales reports to highlight trends to the store manager.
- Created weekly merchandising bulletin boards so staff was up to date on our product.
- Completed transactions using a POS system.
Education
Bachelor of Science - Fashion Merchandising And Management
Lasell University
Newton, MA05.2021
Semester Abroad -
Florence University of the Arts
Florence, Italy09.2019
Skills
- Microsoft Office: Word, Excel, PowerPoint
- Merchandising and Retail Mathematics
- Merchandise Planning
- Sales Analysis
- Allocation Strategies
- Shopify
- Salesforce
- Microsoft Power BI
- Adobe Creative Suite: Photoshop, Illustrator, InDesign
Timeline
Compliance Manager
Education First - High School Exchange Year
01.2024 - Current
Italy Sales Specialist
Audley Travel
03.2023 - 12.2023
Allocation Analyst
TJX Companies
08.2021 - 02.2023
Sales Lead
Ann Taylor Loft
03.2021 - 08.2021
Intern
Ann Taylor Loft
08.2020 - 03.2021
Semester Abroad -
Florence University of the Arts
Bachelor of Science - Fashion Merchandising And Management
Lasell University