Sabrina Santos

As a Program Technician II, under the general supervision of a Tax Administrator, I was responsible for the more difficult, complex, and security sensitive assignments relating to customer service and tax enforcement activities. As a Program Technician II, I assisted on the more complex inquiries to customers who contact the call center for assistance. Topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assisted employers and their payroll tax agents in learning how to compute taxes and prepare various reporting forms. While I was expected to handle a full range of call issues as noted above. Processed batches of delinquency correspondence. This involves determining if various filing forms are still delinquent, updating information on the Accounting and Compliance Enterprise System, making timeliness and good cause determination for delinquent filings, and inactivating accounts that are no longer in business. Monetary adjustments, within the authorized limits within classification. Collaborated with supervising team to collect data to improve operations for customers through online services.

As a Program Technician, I read, reviewed and entered traffic collision reports into SWITRS database. Evaluated different scenarios when reviewing traffic collision records, which can vary from simple to complex. Applied necessary rules, regulations, procedures and policies when reviewing each report. Stayed up to date on California rules governing traffic records as relate to SWITRS database. Ensure all data is entered into system accurately and efficiently. Sorted reports that have been entered into database and then send reports to designated areas for further processing.

As a program technician and telephone advisor I handled sensitive and complex assignments related to customer service and tax enforcement. Advisory topics include the employment tax portions of the California Unemployment insurance code, employer registration and account status changes, reporting requirements and procedures. I assisted employers and their agents in how to compute taxes and prepare various forms. I also processed delinquency correspondence to determine if forms are still delinquent, updating information into the Accounting and Compliance Enterprise System. Also responsible for inactivating accounts that are no longer in business and make monetary adjustments to accounts within authorized limits. All other duties as required.

As a front desk receptionist, I verified patient insurance coverage to ensure necessary procedures are covered by individual's provider. Using on-line resources and/or spent extensive amounts of time on the phone with the insurance companies representatives. I organized and entered insurance information into patient's chart to maintain the most accurate and up to date information. I worked with patient to explain their coverage amounts. I accepted payments and helped to provide payment arrangements when needed or discuss other finance options. I also assist the dental care team by checking in and properly identifying the patient. I escorted patients when called to their designated exam room. Once patient's procedure was complete and checked them out and scheduled future appointments. I also cleaned and sanitized exam rooms, separating tools/equipment that need to be sterilized in UltraSonic and then bag and place tools into AutoClave. I also helped perform all other administrative duties as required.