Ann Bossman
Marion,SD
Summary
Proven leader in healthcare, adept at transforming operations for enhanced patient care and operational efficiency. At Firesteel Healthcare, I spearheaded quality improvement projects, significantly increasing patient satisfaction. Skilled in crisis management and transformative leadership, I excel in developing teams that deliver exceptional results. Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Nursing
Firesteel Healthcare
12.2021 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Certified Family Nurse Practitioner
Avera
08.2019 - 01.2024
- Validation of competency through regular participation in continuing education courses.
- Enhanced patient satisfaction by providing comprehensive family healthcare services, including diagnosis, treatment, and follow-up care.
- Optimized preventative care strategies through conducting comprehensive health assessments and screenings for early detection of potential issues.
- Reduced waiting times for appointments through effective scheduling practices.
- Reviewed medical histories and current complaints.
- Managed team of medical support personnel and collaborated with internal departments to resolve issues and improve services.
- Enabled timely referrals to specialist services as required, facilitating optimal patient outcomes.
- Promoted a culture of safety within the healthcare environment.
- Increased patient adherence to treatment plans by offering personalized guidance and education on chronic disease management.
- Reviewed test results and information gleaned during examinations to properly diagnose illnesses or conditions.
- Improved community health outcomes through the development and implementation of targeted health promotion programs.
- Completed physical examinations and required immunizations for school-aged patients.
- Discussed preventive measures to improve health and avert further medical issues.
- Effectively managed resources during periods of increased demand for services.
- Strengthened patient-provider relationships by maintaining open lines of communication and addressing concerns with empathy and understanding.
- Provided mentorship and support for new nursing graduates entering the profession.
- Utilized evidence-based and holistic approaches to care in family practice settings.
- Performed patient physicals and compared and contrasted results with established medical records to provide proper diagnosis and facilitate appropriate treatment.
- Provided preventive care such as well-child checks, adult physicals, and gynecological examinations.
- Elevated standards of clinical excellence by participating in ongoing professional development opportunities, staying current on best practices in family medicine.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Prescribed appropriate pharmacologic and non-pharmacologic treatment modalities to support health and comfort of patients.
- Assessed and treated STDs in both males and females.
- Educated and guided patients on disease prevention and healthy lifestyle habits to prevent Type-2 diabetes and other complications.
- Helped patients manage acute and chronic pain.
- Assisted in development of clinical protocols and standards of care.
- Monitored patient condition and progress, ordering appropriate laboratory tests.
- Liaised with healthcare teams to determine best course of action for patients.
- Evaluated patient histories, complaints, and current symptoms.
- Assessed patient needs, clearly communicating diagnosis and treatment plans to patients and families.
- Recorded patient medical history, applicable test results, and vitals into medical records.
- Provided patient-centered care in variety of clinical settings.
Education
Master of Science - Nursing
Walden University
Minneapolis, MN08.2018
Associate of Science - Nursing
Dakota Wesleyan University
Mitchell, SD05.2002
Skills
- Nurse Education and Training
- Leadership and Guidance
- Quality Improvement
- Strong Work Ethic
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Succession Planning
- Organizational Leadership
- Customer Relations
- Operations Management
- Administrative Leadership
- Budget Planning
- Organizational Management
- Operational Efficiency
- Staff Management
- Productivity performance
- Process Improvements
- Employee Motivation and Performance
- Management Team Leadership
- Analytical and Critical Thinker
- Talent Recruitment
- Approachable leader
- Adaptable and Flexible
- Transformative leadership
Certification
Wound Care Certified
Timeline
Director of Nursing
Firesteel Healthcare
12.2021 - Current
Certified Family Nurse Practitioner
Avera
08.2019 - 01.2024
Master of Science - Nursing
Walden University
Associate of Science - Nursing
Dakota Wesleyan University
Wound Care Certified
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