Amanda Lee
Dallas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Personal Driver
Alto Operations Texas LLC
Dallas, TX
09.2021 - 12.2023
- Maintained a high level of vehicle cleanliness, ensuring a comfortable experience for all clients.
- Transported children safely as the designated driver for school events or family outings if required; maintained a safe driver score of 97% or better
- Developed deep knowledge of local routes and area destinations
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
- Developed strong rapport with clients, leading to repeat business and positive referrals.
- Provided world class customer service with business to business deliveries, payroll courier services and worked with high end companies and clients daily
- Assisted with marketing/company collaborations and promotions on the social media platforms we utilized
Contract Delivery Driver
Shipt Inc.
Dallas, TX
04.2020 - 09.2021
- Picked up online orders and/or shopped for a variety of customers (both individual and corporate); dealt with large capacity orders, including groceries, balloons & flowers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained personal vehicle regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Increased customer satisfaction through prompt and courteous service, addressing any concerns or issues immediately.
Contract Delivery Driver
Favor Texas
Dallas, TX
09.2017 - 04.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Dealt with similar inquiries and types of deliveries as previous position listed here.
- Inspected and maintained personal vehicle regularly to keep in safe working order.
General Manager (Corporate Mall Location)
Nestle Toll House Cafe By Chip
Dallas, TX
03.2017 - 09.2017
- Introduced new methods, practices, and systems to reduce turnaround time and reorganize the work environment.
- Recruited, hired, and trained a diverse team after changeover of leadership.
- Reduced financial inconsistencies with proper daily money handling.
- Managed the cleaning, stocking, organizing, inventory and placing of all product orders for the combined store of Nestle and Haagen-Dazs, as well as scheduling of staff to cover all store operations.
- Exhibited a high level of customer service while working effectively in a fast-paced location.
- Expert level decorating of cookie cakes and other treats on demand.
General Manager (New Store Franchise Location)
Nestle Toll House Cafe By Chip
Richardson, TX
11.2015 - 03.2017
- Recruited, hired and trained a diverse team to maintain high productivity and performance metrics.
- Set up the store from the beginning to set a standard of cleanliness and organization that we wished to maintain.
- Developed and implemented strategies to increase sales and profitability for a dual store.
- Managed a schedule of cleaning, stocking. organizing, inventory and placing of product orders for the combined stores of Nestle and Red Mango, as well as scheduling of staff to cover all store operations.
- Exhibited a high level of customer service while working effectively in a new high traffic area of office/residential/restaurant development.
- Expert level of decorating cookie cakes and other customer treats on demand.
Resident Services Coordinator
Portfolio Resident Services Inc.
Dallas, TX
10.2010 - 10.2015
- Implemented the Good Neighbor Program at two low income multi-family properties in both South & West Dallas areas.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for all ages of residents (the largest participation being in the after school program).
- Implemented innovative strategies to increase resident engagement in community activities and initiatives.
- Coordinated with local agencies to provide essential social services for residents, such as healthcare, transportation, and financial assistance.
- Created activity calendars and maintained solid paperwork and documentation for all state and local agencies.
- Established a good rapport with staff and residents of all ages, races and backgrounds.
Shift Manager
Starbucks Coffee Company
Dallas, TX
05.2006 - 10.2015
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Responsible for all training and coaching of partners to implement new company standards and policies along with the store manager.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maintained a respectful work environment, while focusing on interpersonal skills with customers and store partners.
- Relied on heavily to complete store inventory counts, merchandising of the store with each new rollout and was in charge of company health code/safety audits (in both my store and other locations in my district) tp prepare for their visits in advance.
Summer Food Program Site Monitor
CitySquare Dallas
Dallas, TX
06.2010 - 08.2010
- Traveled daily throughout the metroplex while keeping a detailed mileage log.
- Ensured compliance of each site with company policies and health code regulations by continually reviewing and updating documentation.
- Evaluated site progress regularly against established goals to make adjustments as required for optimal results.
- Enhanced site safety by conducting thorough inspections and addressing potential hazards.
Graduate Student Intern
CitySquare Dallas
Dallas, TX
08.2009 - 05.2010
- Worked in team environment to maintain high levels of productivity.
- Managed time effectively between multiple responsibilities such as coursework, internship responsibilities, and previous work commitments.
- Collaborated with team members to develop strategies in increasing resident and community participation & satisfaction.
- Assisted in several departments (counseling, after school care, team sports, community gardening, health fairs, food pantry, low cost health clinic, the homeless population and kids aging out of the foster care system into adulthood), helping with any daily needs, paperwork, filing, relationship/team building and morale.
- Proven ability to learn quickly and adapt to new situations, while developing relationships with staff, residents and community partners alike.
Full Time Lead Staff in Therapeutic Care
Children's Home Of Lubbock
Lubbock, TX
05.2004 - 01.2006
- Responsible for level of care primarily in therapeutic care cottages but assisted on an as-needed basis in basic care cottages (providing respite care) and the emergency shelter with ages infant to 18yrs.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual child needs.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping children regain or improve coping abilities.
- Attended required monthly and continued education trainings.
- Promoted a culture of safety, identifying potential hazards and implementing corrective discipline for children in care.
- Transported children to school, extracurricular activities and various appointments (with school officials, psychologists, primary care physicians, CPS workers and family visits), while also working to maintain a daily household of 8 to 10 children.
- Championed children being able to improve their behaviors in order to move to basic care.
Education
Master of Divinity - Urban Ministry
SMU Perkins School of Theology
Dallas, TX05.2010
Bachelor of Science - Exercise And Sport Sciences
Texas Tech University
Lubbock, TX05.2001
Skills
- Safety-focused
- Customer Retention
- Communication and Interpersonal Skills
- Customer Relationships
- Knowledge of local area
- Trainer/leader
- Effective multitasker
- Cross-cultural sensitivity
- Proficient in Microsoft Office
- Attention to Detail
- Positive team player
- Dependable/Reliable/Diligent
Timeline
Personal Driver
Alto Operations Texas LLC
09.2021 - 12.2023
Contract Delivery Driver
Shipt Inc.
04.2020 - 09.2021
Contract Delivery Driver
Favor Texas
09.2017 - 04.2020
General Manager (Corporate Mall Location)
Nestle Toll House Cafe By Chip
03.2017 - 09.2017
General Manager (New Store Franchise Location)
Nestle Toll House Cafe By Chip
11.2015 - 03.2017
Resident Services Coordinator
Portfolio Resident Services Inc.
10.2010 - 10.2015
Summer Food Program Site Monitor
CitySquare Dallas
06.2010 - 08.2010
Graduate Student Intern
CitySquare Dallas
08.2009 - 05.2010
Shift Manager
Starbucks Coffee Company
05.2006 - 10.2015
Full Time Lead Staff in Therapeutic Care
Children's Home Of Lubbock
05.2004 - 01.2006
Master of Divinity - Urban Ministry
SMU Perkins School of Theology
Bachelor of Science - Exercise And Sport Sciences
Texas Tech University