Ginger Spakes
email: gspakes07@gmail.com Phone: 706-580-3151
Houston,TX
Summary
Dynamic administrative professional and leader with 18+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, data entry and organizational skills. Coordinate documentation, inventory and schedules to boost team productivity. Respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Expert in Quickbooks Enterprise and Microsoft Office.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Kast Fabrics Inc. / Southern Textile Inc.
Pasadena, Texas
05.2011 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Completed weekly payroll for 15 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping for office generating over $500,000 - 1,500,000 annually.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to CEO.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Representative
Leon's Fabrics Inc.
Columbus, Georgia
08.2003 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times while paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding all cost associtated with inventory, backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Resolved accounting/billing issues over phone with numerous customers daily.
- Entered orders into Quickbooks Enterprise computer database system.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed 20-75 invoices each day and mailed/emailed documentation to clients.
Education
High School Diploma -
Harris County High School
Hamilton, GASkills
- Quality Assurance
- Report Preparation and Analysis
- Schedule Coordination
- Microsoft Office Suite
- Handling Customer Complaints
- Motivational Leadership
- Intuit QuickBooks
- Customer Service Management
- Documentation and Recordkeeping
- Multitasking and Prioritization
- Accounts Payable and Receivable
- Honesty and Integrity
- Remote Work Coordination
Timeline
Business Office Manager
Kast Fabrics Inc. / Southern Textile Inc.
05.2011 - Current
Customer Service Representative
Leon's Fabrics Inc.
08.2003 - 06.2011
High School Diploma -
Harris County High School
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