Tameka Cooper
Columbus,OH
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Shopper
SHIPT
07.2018 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Realtor
ONLY WAY REALTY
08.2015 - Current
- Negotiate with businesses, special interest representatives, and utility companies to gain support for new projects and to eliminate potential obstacles.
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Present purchase offers to sellers for consideration.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Compare a property with similar properties that have recently sold to determine its competitive market price.
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Arrange for title searches to determine whether clients have clear property titles.
Fundraiser Recruiter
AMERICAN CANCER SOCIETY, ACS
06.2016 - 10.2016
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Planned and implemented fundraising events.
- Analyzed fundraising data to identify trends and develop strategies for improvement.
- Developed and executed creative strategies to promote fundraising events.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed and distributed event surveys to gather feedback and assess event success.
- Oversaw event registration process by collecting and tracking attendee information.
- Utilized social media to promote events and increase attendance.
Fundraising Recruiter
AMERICAN CANCER SOCIETY, ACS
07.2014 - 11.2014
- Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly.
- Attend community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
- Contact corporate representatives, government officials, or community leaders to increase awareness of organizational causes, activities, or needs.
- Develop corporate fundraising programs, such as employer gift matching.
- Plan, Direct & Supervise volunteer staff members.
- Direct special events for fundraising, such as silent auctions, dances, or walks.
- Recruit sponsors, participants, or volunteers for fundraising events.
- Give speeches at charitable events, community meetings, or conferences to increase awareness of charitable, nonprofit, or political causes.
- Conduct research to identify the goals, net worth, history of charitable donations, or other data related to potential donors, potential investors, or general donor markets.
Executive Escalations & Retention
SPRINT NEXTEL CORPORATION
07.2012 - 04.2014
- Create and manage comprehensive plans of action to resolve technical issues affecting enterprise customers.
- Take ownership of the escalation process for specific technical support cases where a customer's network is down or severely impaired.
- Direct progress of technical support staff, escalation team, engineering team and all other resources in addressing customer production issues, function as point-of-contact for issue management.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Provide post-mortem review and analysis as required by internal teams or customers as well as interfacing closely with field teams to ensure coordinated and consistent messaging from corporate during an incident.
- Analyze the resulting relationship between Sprint employees and the customer.
- If corrective action needs to be taken, partner with the account teams or other internal resources to improve the long-term relationship with the customer and close out customer complaints.
Education
Business Communication
SUNY EMPIRE
Saratoga Springs, NY05.2017
Skills
- Communication
- Problem solving
- Planning and organizing
- Execute and prioritize multiple tasks
- Ability to work independently
- Relationship building
- Networking
- Time management
- Interpersonal communication
Certification
LIC Real Estate Agent
Notary
Mortgage Signing Agent
Timeline
Personal Shopper
SHIPT
07.2018 - Current
Fundraiser Recruiter
AMERICAN CANCER SOCIETY, ACS
06.2016 - 10.2016
Realtor
ONLY WAY REALTY
08.2015 - Current
Fundraising Recruiter
AMERICAN CANCER SOCIETY, ACS
07.2014 - 11.2014
Executive Escalations & Retention
SPRINT NEXTEL CORPORATION
07.2012 - 04.2014
Business Communication
SUNY EMPIRE