Hi, I’m
Cynthia Rodriguez
Centennial,CO
Summary
Dynamic professional with a proven track record in customer service and bilingual communication, notably at Dialogue Marketing. Skilled in conflict mediation and Microsoft Office, I excel in multitasking and enhancing customer satisfaction. Demonstrated ability to lead and improve processes, achieving significant improvements in efficiency and client engagement.
Overview
8
years of professional experience
1
Certificate
Work History
Dialogue MarketingOrem, UT
Customer Service Representative
06.2010 - 12.2011
Job overview
- Provided inbound and outbound operator services to several companies including:
- Frontier: Quality assurance listener, order printer, and trainer
- Bank of America: Provide Spanish assistance and instructions to borrowers to apply for the remodification of their home loan
- Instruct them on how to fill out forms properly
- PaycardUSA: Assist card holders with balance and transactions inquiries
- Also answered calls for Parish Pay, Indiana Farm Bureau, Priority Health clients
HerbalifeSpringville, UT
Independent Distributor/Sales Representative
05.2006 - 06.2010
Job overview
- Manage finances and update the company's bookkeeping
- Acquiring new customers with flyers and hand-outs
- Train new distributors and teach them about direct sales and distribution strategies
- Answer all customer questions and handle all customer satisfaction issues
Nebo school districtSpanish Fork, UT
Speech Technician and Spanish Translator
12.2008 - 08.2009
Job overview
- Help Spanish speaking students talk with their teachers to ensure comprehension on their assignments and exercises in the classroom
- Provide translating for students, parents, and for extracurricular activities at the school
- Created bilingual pamphlets for meetings or programs in both languages
Migrant head startGenola, UT
Office Manager
10.2006 - 02.2008
Job overview
- Supervise more than forty employees
- Enter and process employee's payroll at the pre-school
- Manage and submit purchase orders transactions
- Substitute for teacher's assistants and bus aids when necessary
- Able to multi-task and prioritize duties to accomplish goals
- Monitor parent's behavior and remedy situations of aggression
Utah State HospitalProvo, UT
Psychiatric Technician
05.2004 - 06.2005
Job overview
- Translate Spanish to English to co-workers and patients
- Communicate with all employees every morning to coordinate schedules and prior day instructions
- Lead and monitor individual and group activities
Education
Yakima Valley Community CollegeYakima, WA
GED from General Education
05.2004
Skills
- Typing ability: 35 wpm
- Windows OS (95, 98, 2000, XP)
- PC and Mac platforms (Fundamentals)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Access
- Complaint resolution
- Email management
- Documentation
- Data entry
- Professional telephone demeanor
- Typing proficiency
- Conflict mediation
- Multitasking and organization
- Recordkeeping strengths
- Inbound and outbound calling
- Reading comprehension
- Refunds processing
- Store maintenance
- Customer consulting
- Live chat support
- Receiving support
- Filing
- Paperwork processing
- Product and service solutions
- Travel planning
- Call center procedures
- Call center experience
- Active listening
- Customer satisfaction measurement
- Data collection
- Courteous demeanor
- Calendaring
- Assertiveness
- Complaint handling
Certification
Driver's License
Timeline
Customer Service Representative
Dialogue Marketing
06.2010 - 12.2011
Speech Technician and Spanish Translator
Nebo school district
12.2008 - 08.2009
Office Manager
Migrant head start
10.2006 - 02.2008
Independent Distributor/Sales Representative
Herbalife
05.2006 - 06.2010
Psychiatric Technician
Utah State Hospital
05.2004 - 06.2005
Yakima Valley Community College
GED from General Education
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additionalinformation
35+ wpm, Windows OS (95, 98, 2000, XP), PC and MAC platforms (Fundamentals), Word, Excel, Powerpoint, Outlook, Access, Spanish (Native Spanish speaker)
Assessments
- Verbal Communication, Proficient, 03/01/19, Measures a candidate's ability to effectively convey information when speaking., https://share.indeedassessments.com/share_assignment/4irwjf8z7qrift6d
- Written Communication, Completed, 03/01/19, Measures a candidate's ability to convey written information using proper grammar rules., https://share.indeedassessments.com/share_assignment/iwq-cahggr-5xaem
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation
35+ wpm, Windows OS (95, 98, 2000, XP), PC and MAC platforms (Fundamentals), Word, Excel, Powerpoint, Outlook, Access, Spanish (Native Spanish speaker)
Assessments
- Verbal Communication, Proficient, 03/01/19, Measures a candidate's ability to effectively convey information when speaking., https://share.indeedassessments.com/share_assignment/4irwjf8z7qrift6d
- Written Communication, Completed, 03/01/19, Measures a candidate's ability to convey written information using proper grammar rules., https://share.indeedassessments.com/share_assignment/iwq-cahggr-5xaem
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