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Results-oriented Senior Desktop Engineer with over 8 years of experience overseeing enterprise-scale endpoints, managing 1,000 to 7,000+ devices across Windows, macOS, iOS, and Android platforms. Expertise in Intune, SCCM, Jamf, PowerShell, RDS/VDI, and AV/conferencing technologies. Demonstrated capability to automate provisioning processes, enforce compliance policies, enhance IT environments, and provide executive-level support.

Experienced IT Support Professional with 20+ years of experience providing Tier 2 desktop, hardware, software, network, and end-user support across enterprise environments. Skilled in troubleshooting complex technical issues, managing escalations, supporting Microsoft 365 environments, and maintaining high customer satisfaction while meeting SLA requirements. Proven ability to support 500+ users, resolve high-volume technical incidents, minimize downtime, and deliver exceptional remote and onsite technical support. Bilingual in English and Spanish.

Results-driven IT Support Specialist with over 10 years of experience in system administration, technical troubleshooting, and end-user support. Proficient in tools like Active Directory, Azure AD, ServiceNow, and PowerShell scripting to streamline IT operations. Skilled in resolving technical issues, deploying software, and optimizing network infrastructure. Strong communicator with a focus on enhancing user satisfaction and operational efficiency. Adept at automating workflows and delivering measurable improvements in productivity and security

Dedicated and customer-focused IT Support Engineer / Service Desk Engineer with 3 years of experience in providing technical support for Windows, macOS, Microsoft 365, Active Directory, MDM solutions, identity and access management, and cloud platforms. Experienced in troubleshooting hardware, software, networking, and enterprise applications while maintaining high customer satisfaction and SLA compliance. Strong knowledge of SQL, operating systems, remote support tools, ticketing systems, and cloud technologies. Excellent analytical, communication, and problem-solving skills with the ability to support global users in fast-paced environments.

LESLEY GARCIA OCHOA

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Intern

Sales Representative

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Bachelor of Science - Computer Science, Minor in Mathematics

Online Certificate - Machine Learning Foundations

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Intern

Sales Representative

Online Certificate - Machine Learning Foundations

Bachelor of Science - Computer Science, Minor in Mathematics

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