Diljot Kaur
Clinical Services Coordinator
Seattle,WA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 4 years of valuable expertise to forward company objectives. Advanced understanding of multiple programs and procedures within Cardiology clinic. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Cardiology Services Coordinator
Seattle Children's Hospital
Seattle, WA
11.2019 - Current
- Telephone and interview patients and family members to obtain pre-registration information and confirm appointments.
- Collaborate and communicate with appropriate teams at hospitals for care coordination.
- Develop and deliver education and training materials to Cardiology scheduling team.
- Conduct data monitoring activities within EPIC.
- Continually monitor clinic patient volume, complaints, providers schedules to ensure best care is being delivered to our patients.
- Facilitate as key contact communication between patients and clinic.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Participating / Leading staff meetings to discuss new ideas And process improvements.
- Maintained confidential records and documentation in EPIC database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Ambulatory Service Representative
Seattle Childrens Hopsital
Seattle, WA
12.2018 - 01.2020
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
School Program Teacher
Ymca Of Greater Seattle
Seattle, WA
03.2017 - 12.2018
- Gathered and organized printed materials required for program participation.
- Designed program implementation and maintenance plan.
- Provided ongoing direction and leadership for program operations.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Maintained accurate and complete records for 35 - 40 students.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Created schedules and lesson plans for 1 - 6 grade classes to increase student interest and participation.
Education
Bachelor of Arts - Communications
University of Washington
Seattle, WA 09.2018 - 06.2020
Skills
Notetaking and documentation
undefinedTimeline
Senior Cardiology Services Coordinator
Seattle Children's Hospital
11.2019 - Current
Ambulatory Service Representative
Seattle Childrens Hopsital
12.2018 - 01.2020
Bachelor of Arts - Communications
University of Washington
09.2018 - 06.2020
School Program Teacher
Ymca Of Greater Seattle
03.2017 - 12.2018
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