Diljot Kaur
Clinical Services Coordinator
Seattle,WA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 4 years of valuable expertise to forward company objectives. Advanced understanding of multiple programs and procedures within Cardiology clinic. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Cardiology Services Coordinator
Seattle Children's Hospital
Seattle, WA
11.2019 - Current
- Telephone and interview patients and family members to obtain pre-registration information and confirm appointments.
- Collaborate and communicate with appropriate teams at hospitals for care coordination.
- Develop and deliver education and training materials to Cardiology scheduling team.
- Conduct data monitoring activities within EPIC.
- Continually monitor clinic patient volume, complaints, providers schedules to ensure best care is being delivered to our patients.
- Facilitate as key contact communication between patients and clinic.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Participating / Leading staff meetings to discuss new ideas And process improvements.
- Maintained confidential records and documentation in EPIC database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Ambulatory Service Representative
Seattle Childrens Hopsital
Seattle, WA
12.2018 - 01.2020
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
School Program Teacher
Ymca Of Greater Seattle
Seattle, WA
03.2017 - 12.2018
- Gathered and organized printed materials required for program participation.
- Designed program implementation and maintenance plan.
- Provided ongoing direction and leadership for program operations.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Maintained accurate and complete records for 35 - 40 students.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Created schedules and lesson plans for 1 - 6 grade classes to increase student interest and participation.
Education
Bachelor of Arts - Communications
University of Washington
Seattle, WA 09.2018 - 06.2020
Skills
Notetaking and documentation
Service monitoring and evaluation
Data Entry
Planning and Coordination
Independent
Active Listening
Attention to Detail
Problem-Solving
Process improvements
Persuasive communication style
Project coordination
Generating schedules
Scheduling
Organization and Time Management
Relationship building and management
Written and verbal communication
Presentation
Timeline
Senior Cardiology Services Coordinator
Seattle Children's Hospital
11.2019 - Current
Ambulatory Service Representative
Seattle Childrens Hopsital
12.2018 - 01.2020
Bachelor of Arts - Communications
University of Washington
09.2018 - 06.2020
School Program Teacher
Ymca Of Greater Seattle
03.2017 - 12.2018