Juanna M. Brandon
Spring,Texas
Summary
Healthcare Administrator with a proven background in delivering an exemplary level of healthcare services to patients and families. Facilitate and coordinate care across both in-patient and out-patient settings. Consistently implementing strategies to transform care delivery in a community setting. Proven problem solver and an excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. The ultimate goal is to elevate the overall clinical and professional development of staff in order to achieve the best possible clinical outcomes and improve the quality and safety of patients and families served.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director
Texas Children's Hospital Woodlands
The Woodlands, TX
05.2019 - Current
- Responsible to the Assistant Vice President of Woodlands Hospital and the Vice President for Community Nursing for the management of 316 FTE’s and an annual operating budget of $108 M at a 76-bed community care facility
- Directly responsible for the nursing care delivered to patients in a 14-bed Neonatal Intensive care unit; 14-bed Pediatric Intensive care unit; 46-bed Acute Care unit; 25-bed Emergency Center; 6 ORs’ and 20 Post Anesthesia Care Unit (PACU); and the Cancer/Infusion Center/Vascular Access Team
- Accountable for facilitative leadership, strategic planning, retention and recruitment, and patient-centered care experience
- Created a Pediatric Massive Transfusion Protocol for the Woodlands campus by establishing a system of notification, paging, education, and simulation activation in the Emergency Center, Operating Rooms, Pediatric ICU, and Interventional Radiology
- Led in the successful expansion of 2 Operating Rooms, 4 PACU, consultation rooms, and a PASS clinic (pre-assessment clinic for surgical patients)
- Partnered with the leaders of Texas Children’s Urgent Care to expand an on-site Urgent Care in 2020
- Exceeded FY 21 patient satisfaction scores in four of the five areas
- Partnered with Patient Experience team to develop a robust Nurse Leader Rounding program
- Participated as a member of the COVID-19 taskforce employee vaccination
- Created a workflow and administered vaccinations to over 10,000 employees as well as participated as a leader in community events at Aldine ISD, HISD, and Channelview ISD
- Create annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
Assistant Clinical Director
Emergency Center
02.2016 - 05.2019
- Helped in opening the hospital’s second community hospital; participated in contract development for services, policy and procedure creation, and opening of the hospital’s second community hospital; participated in contract development for services, policy, and procedure creation, collaborative outreach sessions for EMS providers
- Oversight over 25-bed Emergency Center as well as House Supervisor team; managing approximately 60 FTEs
- Over 35,000 patient encounters in Emergency Center in FY 2018 exceeded patient encounters in the first 18 months after opening.
- Led ECs in highest patient satisfaction scores, exceeding benchmark until FY 20
- Led in developing development of the hospital’s quarterly employee recognition program- Woodlands’ Shining Star. The committee recognizes outstanding employees at the campus for excelling in 4 hospital values- embracing freedom, leading tirelessly, living compassionately, and amplifying unity.
- Developed Sexual Assault Nurse Examiner program at Woodlands- a first program developed in the community setting.
- Participated in a Quality Improvement program to initiate suicide screening utilizing the Columbia suicide screening tool in patients eleven years and older in the EC. The project was a four-phase quality improvement that lead to an improvement of ~10% compliance to over 80% compliance of suicidal screening.
- Partnered with key community leaders to create creation of a water safety program titled “SPLASH” (swim, play, learn, and stay healthy). Host yearly educational events to educate the community on drowning prevention. Collaborate with community partners such as the YMCA, Montgomery County Hospital District (EMS), Emler Swim School, The Woodlands Township, and the Army Corp of Engineers.
Assistant Director Community Initiatives
St. Joseph’s Medical Center (contractor)
01.2013 - 01.2016
- On-site consulting director, overseeing a 44-bed NICU Level 3 Intensive Care unit; managing approximately 50 FTEs
- Led NICU ~1-million-dollar renovation project in the NICU Level 3
- The renovation included new patient care equipment, flooring, and painting
- Worked with the multidisciplinary team, contractors, family, hospital facilities, and engineering specialist to ensure a smooth transition through 3 phases of renovation. Worked to transition subspecialty support at St. Joseph’s Medical Center in cardiology, neurology, genetics, pediatric surgery, and neonatology. Created workflows for sub-specialty services as well as provided education to staff
- Worked to transition medical staff over to the computer order entry for medical providers
- Helped construct admission/discharge/transfer/daily electronic forms and helped identify superusers for the staff as a resource
- Benchmarked with other facilities to give input on electronic forms.
Assistant Director, Community Initiatives
Houston Methodist Willowbrook (contractor)
Houston, Texas
03.2010 - 03.2013
- Houston Methodist Willow Brook Hospital overseeing NICU 2B and a Pediatric Unit managing approximately 40 FTEs
- Oversees daily operations, productivity targets, patient flow for both Pediatric and NICU
- Opened hospital's first an 8-bed Pediatric Observation Unit/In-patient unit in September 2010
- Created policies/guidelines, and procedures for the Pediatric unit
- Established admission criteria/computerized order sets/integrated Pediatric care into an adult hospital
- Presented quarterly dashboards to Pediatric committees; collaborated with community Pediatricians
- Expanded NICU 2 into a private room concept NICU increasing bed capacity to 22 beds in September 2011
- Partnered with the hospital’s facility team and project manager to convert an adult ICU in April 2012 and increased our level of care to a NICU Level IIIA
- In preparation of expansion, created a multidisciplinary team to address patient flow, installed central telemetry, performed mock drills/virtual room tours
- Led system-wide conversion to an oral-only feeding system for patient safety to decrease tubing misconnections
- Presented to the system Quality/Products Committee, worked with pharmacy, vendors, to coordinate product trial
- Implemented a new system in all 5 NICUs in the Methodist system in the fall of 2012.
Patient Care Manager
NICU
01.2005 - 01.2010
- Managed 40-50 FTEs in a 76-bed NICU that treats an average of 700 patients per year
- Ensures the delivery of high-quality, cost-effective, developmentally- appropriate patient and family-centered care
- Coordinates and maintains daily unit operations monitor staffing levels and effectiveness, address patient flow, and ensures the provision of patient care
- Selected as a Transitional Leadership Program Participant. Completed over 40 hours of executive training at Rice University and other programs to enhance knowledge and leadership skills
- Partnered in the development of a geographical care model that promoted team collaboration, safety, and support for the multidisciplinary team model
- Developed and implemented a comprehensive neonatal cardiac educational program designed to increase knowledge and competence in this specialized patient population resulting in a highly skilled core group of NICU nurses with advanced competencies in cardiac nursing that has helped bridge the gap between neonatology and cardiology services
- Redesigned the unit-based Retention Committee in NICU 3. Served as committee chair for three years and helped the committee create a sustainable source of revenue and structure for activities that support staff cohesiveness
- Collaborated with the Women’s Services team to create an educational video and trained the Neonatal Response team to perform in-room stabilization of infants less than 36 weeks gestation without complications.
Staff Nurse
NICU
01.2001 - 01.2005
- Successfully completed the graduate nurse residency program in the Newborn Center
- Served in several roles as a staff nurse such as preceptor, charge nurse, and the neonatal delivery response team
- Was a member of the scheduling committee and participated in the Special Care Policy and Committee as well as the March of Dimes committee.
- Served as the Chair for the Unit Retention Committee; restructured the committee to maximize participation and created a "Fun-Fund" to help with staff celebrations such as baby showers and birthdays.
Education
Doctor of Nursing Practice -
UNIVERSITY oF TEXAS CIZIK SCHOOL oF NURSING
Houston, Texas 05.2022
Master’s - Business Administration
TEXAS WOMAN’S UNIVERSITY
Houston, Texas12.2010
Bachelor of Science - Nursing, Business Administration
PRAIRIE VIEW A&M UNIVERSITY
12.2000
Skills
- Strategic leadership
- Database development
- Strategic planning
- Financial administration
- Budgeting
- Project Management
- Key relationship management
Accomplishments
Achieved Level IV Trauma designation (2018)
Achieved NICU Level III Re-designation by the American Academy of Pediatrics (2021)
Certification
Nurse Executive Board Certified (NE-BC), 2014. Recertified in 2019.
Trauma Nursing Core Course (TNCC), 2018. Expires December 2022.
Affiliations
American Nurses Association- Member 2021-Present, Journey to Consistency of Care in NICU. Children’s Hospital of America, Dallas, Texas (2006).
Awards
Bronze Medalist for the Good Samaritan Foundation's Award in Nursing Leadership, 2014
March of Dimes Excellence in Neonatal Nursing, 2005
Memberships
American Nurses Association- member since 2021
Certification
Nurse Executive Board Certified (NE-BC) 2014
Timeline
Director
Texas Children's Hospital Woodlands
05.2019 - Current
Assistant Clinical Director
Emergency Center
02.2016 - 05.2019
Assistant Director Community Initiatives
St. Joseph’s Medical Center (contractor)
01.2013 - 01.2016
Assistant Director, Community Initiatives
Houston Methodist Willowbrook (contractor)
03.2010 - 03.2013
Patient Care Manager
NICU
01.2005 - 01.2010
Staff Nurse
NICU
01.2001 - 01.2005
Doctor of Nursing Practice -
UNIVERSITY oF TEXAS CIZIK SCHOOL oF NURSING
Master’s - Business Administration
TEXAS WOMAN’S UNIVERSITY
Bachelor of Science - Nursing, Business Administration
PRAIRIE VIEW A&M UNIVERSITY