CLARENCE WILLIAMS
Carson,CA
Summary
- TELEPHONE OPERATOR
- CUSTOMER SERVICE REPRESENTATIVE
- DISPATCHER
- SECURITY GUARD
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Security Guard Lead
Securitas - Toyota Parts Distribution
03.2024 - Current
- Operates and monitors CCTV systems for the entire site
- Maintains daily visitors and vendor logs and daily logs for trucks dropping off and picking up deliveries
- Monitors all loading docks during business and after business hours
- Patrols parking lots and the outer perimeter of the property
- Supervises and trains new security guards
- Access control
- Professional lobby and receptionist role
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Intermediate Typist Clerk/Telephone Operator
L.A. County Department Of Health Services
07.2018 - 01.2024
- Answering incoming and making outgoing telephone calls
- Initiates pages via overhead intercom in response to disaster response systems calls, code blues, code reds, or other emergency/security response systems, following established procedures
- Maintaining daily codes, visitors, maintenance techs, physicians on call logs
- Acts as receptionist or information clerk and direct visitors
- Operates or monitors emergency alarm systems for fire and burglar, emergency radio systems, and intercommunication systems and may report incidents to onsite security, local police department or fire department
- Scheduled repairs for any maintenance related issues at the hospital
- Contributed to a professional work environment by maintaining confidentiality and handling sensitive information appropriately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ticket Agent/Customer Service and LAX Airport Curbside Ambassador
Worldwide Employment Agency/LAX Flyaway Transportation
11.2017 - 06.2018
- Provided ticket sales, bus schedules, and fair information to Van Nuys and LAX customers
- Provided directions for shuttle services for car rentals, metro train stations, and hotels
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Customer Service/Specimen Processor/Sales Admin/Dispatcher
MyOnsite Healthcare
08.2015 - 09.2016
- Customer service, dispatching, obtaining medical insurance authorizations, and data entry
- Process medical samples for testing and shipping and receiving
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
Dispatcher Supervisor/Customer Service
Lab Logistics, LLC
01.2013 - 01.2014
- Supervised, dispatched & trained couriers for medical specimen pick-up and deliveries
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Dispatch Customer Service
Labcorp/Integrated Oncology
05.1996 - 10.2012
- Dispatched, arranged pick ups, and tracked medical shipments locally and out of state
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
Education
High School Diploma -
Carson High School
Carson, CA06-1988
Skills
- Customer relations
- Relationship building
- Problem resolution
- Call center experience
Timeline
Security Guard Lead
Securitas - Toyota Parts Distribution
03.2024 - Current
Intermediate Typist Clerk/Telephone Operator
L.A. County Department Of Health Services
07.2018 - 01.2024
Ticket Agent/Customer Service and LAX Airport Curbside Ambassador
Worldwide Employment Agency/LAX Flyaway Transportation
11.2017 - 06.2018
Customer Service/Specimen Processor/Sales Admin/Dispatcher
MyOnsite Healthcare
08.2015 - 09.2016
Dispatcher Supervisor/Customer Service
Lab Logistics, LLC
01.2013 - 01.2014
Dispatch Customer Service
Labcorp/Integrated Oncology
05.1996 - 10.2012
High School Diploma -
Carson High School
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