Sharmaine Taruvingira
Harare
Summary
Experienced hospitality professional skilled in delivering exceptional guest experiences and ensuring seamless interactions for all visitors. Recognized for strong emphasis on teamwork and ability to achieve outstanding results. Adaptable to changing needs, proficient in conflict resolution and customer service. Proven track record of managing multiple priorities with organization and dependability. Approach each task with a positive attitude. Willing to take on additional responsibilities to contribute to team success.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Carnival Cruise Line
01.2023 - 08.2024
- Employed strong customer service and relationship-building skills to follow up with guests, resolve issues promptly, and exceed expectations.
- Took proactive initiative to design and implement a tailored engagement plan, targeting first-time cruisers unfamiliar with our online platforms, while onboard
- Generated detailed sales reports that provided insights into market trends, which informed and optimized sales strategies.
- Collaborated with internal teams to implement corrective actions and improve overall service quality.
- Worked closely with the finance department to monitor and analyze sales performance metrics, aiding in accurate sales forecasting.
- Maintained a welcoming demeanor and professional look at all times for the company's integrity.
Intern
Hilton Hotel and Resorts
06.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Streamlined check-in procedures for increased efficiency and reduced wait times for guests.
- Worked closely with housekeeping staff in prioritizing room turnovers during high occupancy periods.
- Assisted in coordinating events, ensuring timely setup and smooth execution of all functions.
Sales Representative
Edgars Stores Limited
01.2019 - 04.2019
- Maintained a neat and attractive sales environment through setting up visual displays and cleaning.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Front Desk Guest Services
Harare Club Hotel
01.2017 - 01.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained an organized front desk area, contributing to a welcoming environment for guests upon arrival.
- Processed payments accurately, balancing daily cash drawer transactions and reporting discrepancies accordingly.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Promoted hotel amenities, upselling additional services to enhance overall guest satisfaction.
- Proactively addressed potential issues before escalation by consistently monitoring front desk operations for quality assurance purposes.
Education
Bachelor of Science - International Business Management
Dongbei University of Finance And Economics
01.2023
No Degree -
British Council IELTs
01.2018
Skills
- Problem-solving skills
- Time management
- Relationship building
- Cash management
- Sales expertise
- Conflict management
- Guest engagement and assistance
- Information confidentiality
- Strong empathy
- Professional appearance
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
French
Elementary
Interests
- Enjoy creating and following travel blogs and vlogs
- Avid Reader who especially enjoys personal development and self-improvement books
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Sales Assistant
Carnival Cruise Line
01.2023 - 08.2024
Intern
Hilton Hotel and Resorts
06.2022 - 12.2022
Sales Representative
Edgars Stores Limited
01.2019 - 04.2019
Front Desk Guest Services
Harare Club Hotel
01.2017 - 01.2019
Bachelor of Science - International Business Management
Dongbei University of Finance And Economics
No Degree -
British Council IELTs
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