Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Savusa

Lahaina,HI

Summary

Courteous Spa Attendant with 2 years of experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations.


Committed to building positive relationships with guests to promote satisfaction and repeat business.

Respectful Spa Attendant, possessing excellent communication, multitasking and cleaning abilities. Proficient in maintaining safe, sanitary locker rooms, conducting thorough facility tours and restocking supplies to maintain optimum inventory levels. Accommodating and welcoming individual willing to go above and beyond to assist guests with requests.


Guest-oriented Concierge offering over 3 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.



Overview

8
8
years of professional experience

Work History

Spa Concierge

Montage Kapalua Bay
1 Bay Drive, Hawaii
08.2019 - Current
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.

Spa Attendant

Montage Kapalua Bay
Lahaina, HI
05.2017 - Current
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Assigned dressing room facilities, locker space or clothing containers to patrons of athletic or bathing establishments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Aiea High School
Aiea, HI
06.1996

Skills

  • Patron Experiences
  • Maintaining Clean Work Areas
  • Customer Needs Assessments
  • Sanitation Maintenance
  • Guest Inquiries
  • Greeting Guests
  • Celebrity Guest Support
  • Spa Treatment Coordination
  • Office Support
  • Leading Spa Tours
  • Tracking Systems
  • Facility Maintenance
  • Membership Programs
  • Cash Register Operations
  • Front Desk Management

Timeline

Spa Concierge

Montage Kapalua Bay
08.2019 - Current

Spa Attendant

Montage Kapalua Bay
05.2017 - Current

Aiea High School
Michael Savusa