Brittani Cherry
Temple Hills,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Jonathan McCone Endoscopy Center
07.2008 - 05.2024
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner. Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Developed strong relationships with patients, fostering loyalty and trust in practice's services.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed. Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor. Completed patient referrals to other medical specialists.
Helped patients complete necessary medical forms and documentation.
Printed prescription requests and queries in compliance with practice protocol.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Obtained payments from patients and scanned identification and insurance cards.- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
Assisted in the implementation of new office policies that led to a more organized workplace environment.
Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Bachelor of Science - Criminal Justice
Johnson C Smith University
Charlotte, NCSkills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Medical Reception
- Insurance Verification
- Office Administration
- Managing patient records
- Patient Scheduling
- Appointment management
- Understanding of medical terminology
- Appointment Coordination
- Records Management
- Patient Care
- Team Leadership
- HIPAA Compliance
- Patient Registration
- Medical Records Maintenance
- Insurance Billing
- Emergency Procedures
- Billing and coding
- Clinical Documentation
- Patient Charting
- Healthcare compliance
- Medical Billing
- Scheduling Tests and Procedures
- Medical Records Verification
- Data Management
- Supply Ordering
- Payment Scheduling and Collection
- Insurance Authorizations
- Medical Recordkeeping
- Electronic Recordkeeping
- Medical Charting
Timeline
Medical Office Assistant
Jonathan McCone Endoscopy Center
07.2008 - 05.2024
Bachelor of Science - Criminal Justice
Johnson C Smith University
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