Brittani Cherry

Medical Office Assistant

Jonathan McCone Endoscopy Center

07.2008 - 05.2024

Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner. Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Developed strong relationships with patients, fostering loyalty and trust in practice's services.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed. Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor. Completed patient referrals to other medical specialists.
Helped patients complete necessary medical forms and documentation.
Printed prescription requests and queries in compliance with practice protocol.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Obtained payments from patients and scanned identification and insurance cards.
Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
Assisted in the implementation of new office policies that led to a more organized workplace environment.
Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.