Sausan Hussein Amadu
The Bronx,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider Network Liaison
Centerlight Healthcare
12.2024 - 08.2025
- Contact and visit physician offices and medical
facilities to request and retrieve patient medical records and visit notes - Effectively communicate with healthcare providers and office staff over the phone to schedule visits, request records, and resolve any issues
or concerns. - Ensure compliance with all relevant laws and regulations governing the
release and handling of medical records, including HIPAA regulations. - Review retrieved medical records for completeness and accuracy,
addressing any discrepancies or missing information as necessary. - Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Network Operations Coordinator
Mobile Health
09.2024 - 12.2024
- Cultivating day-to-day relationships between Mobile Health and network of provider facilities across the country.
- Proactively curating exams to ensure partnered facilities have individual patient protocols and are aware of how to process their exams.
- Managing the full cycle of exams across our network of facilities.
- Making inbound and outbound calls for site-specific concerns or questions, for check-in purposes, etc. using Nextiva.
- Troubleshooting, monitoring and maintaining issues as they arise to ensure patients receive the highest level of care, and when necessary, communicate with patients to ensure that they have received all services.
- Accurately and consistently enter all information regarding network provider and patients visits in Updox and Medi-Q (internal IT Systems).
- Developed detailed documentation to support efficient network operations and issue resolution.
Operations Analyst
Guidehouse
05.2022 - 04.2023
- Verified and accurately entered lender loan transcripts into the financial database, ensuring data integrity for over 1,000 transactions.
- Reconciled balance discrepancies across multiple financial accounts, reducing data inconsistencies by 20%.
- Executed payment calculations and managed the transmission of funds, consistently meeting deadlines with 100% accuracy.
- Selected appropriate data entry methods and adjusted improve data processing efficiency.
- Participated in the SBA’s 7(a) loan program, providing critical financial data support for small business loans.
- Collaborated with customers and internal teams to resolve data discrepancies, enhancing overall data accuracy and client satisfaction.
Customer Service Associate
Exela Technologies
08.2021 - 05.2022
- Entered and managed financial account data for invoices, accounts receivable, and payable, maintaining a 98% accuracy rate. Processed large volumes of data efficiently, ensuring timely updates to financial records and accounts.
- Conducted thorough reviews of transaction data, identifying and correcting inconsistencies to reduce billing errors by 15%.
- Collaborated with team members to track and analyze account trends, informing data-driven decisions to optimize financial operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of science - Fraud Examination and Financial forensics
John Jay College of Criminal Justice
New York, NY06.2021
Associates in arts - Business Administration
Borough of Manhattan Community College
New York05.2019
Skills
- Data entry proficiency
- Data accuracy
- Proficient in Microsoft Office Suite
- Effective time management
- On-call support
- Teamwork
- Problem-solving
- Verbal and written communication
Certification
- Certification: The Fundamentals of Digital Marketing, Google Data Analytics.
- John Jay College of Criminal Justice (Perspective on justice in the Africana World, AFR 360), Certificate for Participation.
Languages
English
Native or Bilingual
Timeline
Provider Network Liaison
Centerlight Healthcare
12.2024 - 08.2025
Network Operations Coordinator
Mobile Health
09.2024 - 12.2024
Operations Analyst
Guidehouse
05.2022 - 04.2023
Customer Service Associate
Exela Technologies
08.2021 - 05.2022
Bachelor of science - Fraud Examination and Financial forensics
John Jay College of Criminal Justice
Associates in arts - Business Administration
Borough of Manhattan Community College
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