Monleka Smith
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Transaction Manager
Cox Automotive
10.2023 - Current
- Working from home Developed and implemented streamlined procedures to increase efficiency and reduce errors in transaction processing
- Established and maintained strong relationships with clients, buyer's and seller's to facilitate smooth and successful transactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Met customer call guidelines for service levels, handle time and productivity.
QC Coordinator
Cox Automotive
05.2022 - 10.2023
- Developed and implemented quality control processes and procedures to ensure compliance with industry standards and regulations
- Conducted regular inspections and audits of production facilities to identify areas for improvement and ensure adherence to quality standards
- Coordinated with cross-functional teams to address quality issues and drive continuous improvement initiatives
- Oversaw the training and development of team members on quality control processes and best practices
- Prepared and presented reports on quality control metrics and performance to senior management on a regular basis
- Established and tracked quality department goals and objectives.
VE Clerk
Cox Automotive
08.2019 - 05.2022
- Responsible for organizing and maintaining all documentation related to vehicle emissions testing
- Perform regular quality checks on equipment and testing procedures to ensure accuracy and compliance with regulations
- Communicate with customers to explain testing processes and results in clear and helpful manner
- Collaborate with team members to troubleshoot issues and improve efficiency of testing operations
- Assist in training new staff members on proper testing protocols and procedures
- Maintained filing system and organized customer documents for easy retrieval of information.
Security Account Manager
Securitas
04.2016 - 08.2019
Education
Diploma -
Palm Beach Lakes
West Palm Beach05-2005
Skills
- Motivation
- Communication Skills
- Organization
- Technical Knowledge
- Critical Thinking
- Problem Solving
- Teamwork
- Ability to work Independent
Software
Word, Excel, Powerpoint, Spreadsheet
Teams,Slack,Salesforce, Genesis,Zoom, Dropbox,
Timeline
Transaction Manager
Cox Automotive
10.2023 - Current
QC Coordinator
Cox Automotive
05.2022 - 10.2023
VE Clerk
Cox Automotive
08.2019 - 05.2022
Security Account Manager
Securitas
04.2016 - 08.2019
Diploma -
Palm Beach Lakes
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