Jerry Dixon
Oxford,MS
Summary
Hardworking and motivated Manager with 5 years of experience and record of success in restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Papa Johns
Oxford, MS
08.2008 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Driver
Domino's Pizza
Oxford, MS
09.2003 - 04.2007
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Education
Associate of Arts - Business Administration And Secondary Education
Northwest Mississippi Community College
Senatobia, MS05-2014
High School Diploma -
Oxford High School
Oxford, MS05-1997
Skills
- Expense Tracking
- Marketing
- Contract Management
- Operations Management
- Business Development
- Policy Implementation
- Performance Management
- Financial Management
- Strategic Planning
- Staff Management
- Schedule Preparation
- Cross-Functional Teamwork
- Staff Training and Development
- Time Management
- Cross-Functional Team Management
- Performance Evaluations
- Brand Management
- Complex Problem-Solving
- Sales Techniques
- Customer Relationship Management (CRM)
- Product Management
- Team Leadership
Accomplishments
- As Manager and Delivery Driver I was rewarded for great customer service twelve times in my tenure with Papa Johns, and on numerous occasions,i ran my numbers on food and labor cost, and Customer Service Compliance.
Certification
- SafeServe
References
References available upon request.
Timeline
Manager
Papa Johns
08.2008 - Current
Driver
Domino's Pizza
09.2003 - 04.2007
Associate of Arts - Business Administration And Secondary Education
Northwest Mississippi Community College
High School Diploma -
Oxford High School