Durriona Hurt
Assoc Analyst - Ops Process
Jacksonville,FL
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
5
5
years of professional experience
Work History
Assoc Analyst - Ops Process Commercial
Ally Financial
Jacksonville, FL
03.2020 - Current
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Identified operational efficiency opportunities to support long-term growth plans.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Commercial Service Group Preferred Consultant -INT
Ally Financial
Jacksonville, FL
06.2019 - 03.2020
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Responded to customer feedback in professional and constructive way.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Payment Research Consult -INT
Ally
Jacksonville, FL
04.2017 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Extensive research and resolving customer issues in regards to payments.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville 08.2015 - 08.2015
Skills
Statistic analysis
Information gathering
Adobe software
Teambuilding
Written Communication
Performance metrics evaluation
Timeline
Assoc Analyst - Ops Process Commercial
Ally Financial
03.2020 - Current
Commercial Service Group Preferred Consultant -INT
Ally Financial
06.2019 - 03.2020
Payment Research Consult -INT
Ally
04.2017 - 03.2019
Bachelor of Arts - Psychology
University of North Florida
08.2015 - 08.2015