PETER HENDRICKSON
Naples,FL
Summary
Experienced senior living and healthcare professional with a strong entrepreneurial mindset. Demonstrated success in revitalizing struggling communities and driving revenue growth. Expertise in overseeing complex multi-site operations. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
19
19
years of professional experience
Work History
Divisional Director of Operations, Business Optimization
Discovery Senior Living
Bonita Springs, FL
01.2022 - Current
- Operations group leader focused on improving business performance of assigned communities
- Conduct root cause analysis to determine areas for improvement
- Leverage analytical skills to identify areas of performance inconsistency
- Develop and execute clear tactics to address causes of underperformance
- Manage projects to monitor progress and keep execution of tactics on track to hit established timelines and metrics
- Contribute operations expertise to the proforma process for new acquisitions and updated financials for existing communities.
Vice-President, Operations
LiveWell Management
Minneapolis, MN
01.2018 - 01.2022
- Led the operations of start-up senior living organization, overseeing all departments ensuring they met their objectives and contributed to overall company success
- Optimized processes and systems to control expenses and enhance efficiency
- Developed and implemented key performance indicators used to make data-driven decisions
- Successfully developed and opened new communities and adult day programs
- Advised ownership/investors regularly on operational issues and results
- Created performance and financial plans including setting company-wide goals
- Effectively used market and industry data in creating strategic plans for company growth.
Regional Director of Operations
Oakland Management
Naples, FL
01.2016 - 01.2018
- Successfully led openings of two start-ups (Independent Living, Assisted Living, Memory Care)
- Built and developed cohesive, goal-driven teams
- Conducted regular reviews of financial statements and participated in the development of annual budgets and objectives
- Ensured compliance and successfully navigated multi-state regulatory processes and surveys
- Exceeded occupancy and revenue goals across region
- Collaborated with community management, providing support, coaching, and mentoring.
Area Director of Operations
Goodman Group
Naples, FL
01.2006 - 01.2016
- Leader of campus consisting of Independent and Assisted Living, a free-standing Memory Care, and a thirty bed Skilled Nursing Facility
- Guided a two-phase expansion of the campus
- Outperformed budgeted net operating income each fiscal year and honored for highest annual census in the company five times
- Achieved documented results with revenue growth and sales-focused leadership
- Developed effective marketing plans by maintaining knowledge of market conditions
- Collaborated with clinical team to ensure quality services and best practices.
Education
BA - Public Relations
University of Dayton
MBA - Health Admin.
Eastern Washington University
Skills
- Adaptive and Nimble Decision-Making
- Managing and Executing Strategic Objectives
- Defining Mission, Vision, Values
- Outstanding Financial Leadership
- Creating Collaborative and Efficient Environments
- Building Teams and Developing Talent
- Modeling and Analyzing Data
- Effectively Managing Change
Professional Development
- Cornell University Certificate Program; Strategic Healthcare Leadership
- Florida CORE-ALF Certified Administrator
- Minnesota Licensed Assisted Living Director Course
Timeline
Divisional Director of Operations, Business Optimization
Discovery Senior Living
01.2022 - Current
Vice-President, Operations
LiveWell Management
01.2018 - 01.2022
Regional Director of Operations
Oakland Management
01.2016 - 01.2018
Area Director of Operations
Goodman Group
01.2006 - 01.2016
BA - Public Relations
University of Dayton
MBA - Health Admin.
Eastern Washington University
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