Michele Lee
Palisades Park,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Skilled in organizing and leading teams in challenging situations. Adaptable leader with an ability to work independently to achieve professional goals. Motivated individual seeking to further develop my professional career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior National Specialty Pharmacy Liaison
Shields Health Solutions
06.2024 - Current
- Oversee stabilization of new team members with the ability to hold liaison accountable for learning material, assess liaison performance and provide feedback to the Manager of Patient Services, and identify workflow gaps and present solutions to Manager of Patient Services
- Identify liaison training gaps and work alongside site Manager of Patient Services and Training team to develop materials and/or aids to support onboarding of new hires
- Engage with clinic leadership teams and assist liaisons with clinic relationship building
- Work alongside Senior Manager of Patient Services with National Specialty Liaison Team's scheduling
- Support stabilization of new hires into clinics
- Work with our implementation and training team to recommend workflow enhancements to help the clinic deliver the highest level of patient care
- Continue duties as a National Specialty Pharmacy Liaison
National Specialty Pharmacy Liaison
Shields Health Solutions
05.2021 - 06.2024
- Provide 'legendary' care to hospital patients by providing a full suite of custom medication management services
- Provide education about the Shields Care Model to clinic leadership, staff, and patients
- Adapt quickly to new environments and therapeutic areas in order to operate effectively as a liaison
- Explain the benefits of our hospital partner's specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
- Work with our implementation and training team to recommend workflow enhancements to help the clinic deliver the highest level of patient care
- Perform benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need in partnership with our Centralized Patient Support Center
- Provide direct support to patients to ensure that they are supported throughout their medication therapy
- Proactively communicate and triage any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
- Work with the implementation, managers, and training teams to onboard a permanent liaison hired for assigned clinic/location
- Work alongside Centralized Outreach Team to bring legendary care to patients who have the opportunity to use our services
Specialty Pharmacy Liaison
Shields Health Solutions
11.2020 - 05.2021
- Provide 'legendary' care to NYU patients by providing a full suite of custom medication management services
- Work seamlessly alongside clinicians to serve patients both face-to-face and over the phone as a direct member of the NYU clinic team
- Educate prospective patients on how NYU serves patients and improves their overall care
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc
- Communicate effectively with the Centralized Patient Service Center with respect to refill report, the zero-fill report, and the monthly outstanding report
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
- Answer, resolve, and triage inbound patient, provider, and pharmacy inquiries
Pharmacy Technician
Vivo Pharmacy (Northwell Hospital Outpatient Pharmacy)
02.2019 - 11.2020
- Resolve insurance related issues, including prior authorizations (PAs), and assists NYU patients with various forms of financial assistance
- Ensure appropriate documentation in all Epic and TelemetryRx
- Assisted pharmacists preparing and dispensing medication
- Properly filled an average of 300-400 prescriptions per day
- Set up delivery through courier services (Allsystems and Fedex) for patients
- Deliver medications for oncology treatment or post-anesthesia care unit patients
- Set up and modified patient profiles in PrimeRx to include current information such as medications and insurance details
- Collected payments from patients and efficiently operated cash register according to department policies and handled cash and charge transactions
- Maintained clean work environment according to OSHA standards
- Answered incoming phone calls and addressed questions from patients and healthcare providers
- Effectively prioritized tasks and organized workflow to increase efficiency
- Performed various pharmacy operational activities according to ACHC (Accreditation Commission of Health Care) and URAC (Utilization Review Accreditation Commission) standards with strong commitment to accuracy, efficiency and service quality
- Assisted fellow pharmacy technicians and coordinated day-to-day assignments
Pharmacy Technician/Pharmacy Lead Technician
CVS Pharmacy
03.2013 - 02.2019
- Properly filled an average of 400-700 prescriptions per day
- Coordinated the pharmacy staff schedule with pharmacy manager
- Assisted the pharmacy manager with payroll
- Completed accurate cycle counts, inventory management and will-calls for customers
- Regularly stocked shelves, rotated stock, and checked for expired medications
- Assisted pharmacists to contact doctors on prior authorizations and refills for patients
- Resolved non-routine issues like third party billing, computer system, and customer service issues
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Processed incoming drug orders
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Education
Bachelor of Arts - Mathemathics
Southern New Hampshire University
Manchester02-2019
Skills
- Organized and Detail-oriented
- Medication Knowledge
- Insurance verification and billing support
- Workflow optimization
- Problem-solving skills
- Team collaboration
- Medicare and Medicaid process
- Leadership Experience
- Proficiency in multiple electronic medical record and pharmacy system (PrimeRx, Allscripts, Sunrise, Epic, QS1)
- Quick adaptability
- Computer Proficiency (Outlook, Microsoft, One Note, Excel, Powerpoint)
Accomplishments
Obtained McKinsey Academy: Communicating for Impact on May 2, 2024
Certification
- Certified Pharmacy Technician August 2014
- Certification #: 10058281
Languages
Korean
Native or Bilingual
Timeline
Senior National Specialty Pharmacy Liaison
Shields Health Solutions
06.2024 - Current
National Specialty Pharmacy Liaison
Shields Health Solutions
05.2021 - 06.2024
Specialty Pharmacy Liaison
Shields Health Solutions
11.2020 - 05.2021
Pharmacy Technician
Vivo Pharmacy (Northwell Hospital Outpatient Pharmacy)
02.2019 - 11.2020
Pharmacy Technician/Pharmacy Lead Technician
CVS Pharmacy
03.2013 - 02.2019
- Certified Pharmacy Technician August 2014
- Certification #: 10058281
Bachelor of Arts - Mathemathics
Southern New Hampshire University
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