Ken Hong
San Jose,CA
Summary
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager
Freeway Insurance
02.2024 - Current
- Presented and explained insurance policy options based on client's needs and goals.
- Oversee day-to-day operations, including underwriting and policy administration, ensuring compliance with industry regulations and company policies.
- Conducted regular performance evaluations, providing coaching and training to enhance team skills and productivity.
- Involved in the interview of candidates and training of new sales rep.
- Developed and maintained a robust client portfolio, generating revenue through effective relationship management and targeted sales techniques.
Account Executive
T-Mobile
04.2023 - 02.2024
- Developed new business from existing accounts, assigned leads, and significantly contributed to meeting departmental revenue goals
- Managed 7 retail stores for business needs
- Utilized SAP CRM to manage and analyze customer interactions, leading to a 20% increase in customer retention.
- Conducted data-driven analysis using SAP BW to identify market trends and adjust sales tactics accordingly
- Acquired new accounts through cold calling, email campaigns and door knocking within territory model. Maximized revenues by developing lasting relationships with customers
- Negotiated contracts and closed agreements to maximize profits.
- Presented ROIs to C-suite.
- Helped coach newer AE's to be more proficient with cold calling and selling strategies.
- Managed sales pipeline and tracked performance metrics to ensure sales goals were met
Technical Recruiter
Eliassen
04.2022 - 01.2023
- Partnered with AE and Client to determine priority searches/ open positions. Recruiting various IT roles from Software Engineers, Devops, Cyber Security, Program Managers, and Analysis. This also range from Junior- Princple level.
- Updated ATS to maintain detailed records of correspondence with candidate.
- Source, screen, and qualify candidates for active requisitions and develop a network of potential talent through ongoing relationship management .
- Created and executed sourcing plans that utilize numerous alternative search strategies to activate & engage passive and active talent.
- Used Linkedin Recruiter, Dice, Ziprecruiter, and Monster.
- Average 6 submits a week.
Recruiter
Ro-Health
11.2021 - 04.2022
- Maintained competitive landscape knowledge for recruitment trends, competitors, and industry specific knowledge.
- Recruited for CNAs. LVNs, and RNs.
- Partnered with hiring managers to attract, source, recruit, and maintain strong candidate pipelines through ongoing engagement, delivery of exceptional service, and leveraging unique personality.
- Led hiring and onboarding process for clients across 14 different roles within multiple territories.
- Tools Used: LinkedIn Recruiter, Indeed, Career Builder.
- Screened and pre-interviewed candidates referred for hiring consideration.
Account Executive
T-Mobile
07.2018 - 11.2021
- Developed new business from existing accounts, assigned leads, and significantly contributed to meeting departmental revenue goals.
- Acquired new accounts through cold calling, email campaigns and door knocking within territory model. Maximized revenues by developing lasting relationships with customers.
- Negotiated contracts and closed agreements to maximize profits.
- Leveraged SAP Analytics Cloud to generate sales reports and forecasts, improving sales strategy accuracy
- Consistently achieved gross profit attainment rates at 120%-140% against expected GP.
- Managed 12 retail stores for business needs.
- Received Perfect Year award for 2020 for being the only AE in NorCal to not miss quota.
- Presenting ROIs to C-suite.
Education
Skills
- Remote Troubleshooting
- SaaS
- Business-to-Business
- Order Processing
- Excellent Communication and Negotiation Skills
- Talent Acquisition
- Cold-calling
- Lift Over 50 Pounds
- DEI Trained
- Strategic Planning and Execution
- Screening Candidates
- Budget Management and Financial Reporting
- Salesforce
- SAP CRM (Customer Relationship Management)
- Order Processing
- Data Analysis and Reporting
- Microsoft 360
- Sales and Business Development
- Leadership
- Risk Management
- Account management
Certification
Personal Lines License February 2024
Timeline
Branch Manager
Freeway Insurance
02.2024 - Current
Account Executive
T-Mobile
04.2023 - 02.2024
Technical Recruiter
Eliassen
04.2022 - 01.2023
Recruiter
Ro-Health
11.2021 - 04.2022
Account Executive
T-Mobile
07.2018 - 11.2021
Personal Lines License February 2024
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